Corporate Channels Functional Analyst

Description

Position Summary: We are seeking a professional to serve as the liaison between user/client needs and the solution team, with a strong focus on minimizing customer effort and enhancing their experience. Key Responsibilities: 1. Analyze and propose improvements to corporate customer service channels. 2. Manage and track development tasks and bugs in implementations. 3. Experience with Agile Methodologies and JIRA proficiency (Mandatory). Location: Córdoba, ARGENTINA At Claro, we foster a culture of respect and equal opportunity. We select our talent based on the value they can add to our business. We seek professionals capable of operating within a context of digital evolution and innovation, generating new challenges and developing business opportunities. **Your role will be:** To act as the liaison between user/client needs and the team/area responsible for developing channel solutions, with a strong focus on minimizing customer effort and enhancing their experience. **Your main challenges will be:** * **Analyze** the various **enabled corporate customer service channels** to identify and propose improvements (CRM, EMAIL, IVR, WEB, BOTs). * **Manage and track developments** generated or requested from involved development teams. * Participate in demos, sprints, ceremonies, and refinement sessions arising within the working framework. * **Share updates** on progress made across corporate channels with management, while keeping documentation up to date—including instructions, presentations, flowcharts, MAC, etc. * **Manage and track bugs** that may arise during implementations or be reported by various departments. * **Develop and monitor KPIs** specific to the channels. **What we require from you:** * Basic knowledge of programming languages, prompt engineering, and workflow design. * Proficiency in Office 365\. * Knowledge of the business domain related to **telecommunications / IOT FIXED – MOBILE – CLOUD for the Corporate segment** (Enterprises and SMEs). * Professional experience with **Agile Methodologies** (Mandatory). * Experience in **Project Design**. * Proficiency in the **JIRA** platform, including epic creation, user stories, acceptance criteria, etc. (Mandatory). * Familiarity with the following systems is desirable: **STL, SIEBEL, VTV, SAP, AVAYA, AI APPLICATIONS**. * Availability/Flexibility regarding working hours. * Service orientation. * Simplicity. **This position is based in ***Córdoba Capital***