Solutions Architect - Lead

Description

Job Summary: We are seeking a Solutions Architect - Lead to lead contactability transformation projects, combining business vision, technological expertise, and innovative thinking. Key Highlights: 1. Lead contactability transformation projects 2. Combine business vision, technological expertise, and innovative thinking 3. Design and implement differentiated solutions with real impact Job Description: We are looking for a **Solutions Architect \- Lead** for a major consulting multinational. **Primary Responsibility:** Act as a key strategic partner for our clients, leading contactability (Contact Center and multichannel service) transformation projects. Combine business vision, technological expertise, and innovative thinking to design and implement differentiated solutions that deliver real and measurable impact. **Key Responsibilities:** * Strategic advisory: Build trusted relationships with C-level clients, understand their business needs, and co-create solutions addressing their critical contactability challenges. * Technological expertise: Master leading Contact Center and multichannel customer service platforms in the market, evaluating their potential as enablers of business outcomes, including AI and agentless services. * Design and implementation: Define differentiated strategies and operating models, implementing technologies that deliver superior experiences across every interaction channel, with a customer-centric and digital transformation focus. **Requirements:** Minimum 5 years of experience designing and implementing contactability solutions with business vision and transformation focus. Solid knowledge of the Contact Center technology ecosystem (leading platforms, omnichannel capabilities, automation). Technical profiles familiar with Contact Center platforms as a foundation (e.g., Genesys Cloud, NICE, AWS Connect, etc.) are highly desirable. Proven experience in project management and leadership of multidisciplinary teams. English proficiency level: Intermediate \- Advanced Work mode: Hybrid We look forward to your participation!!!