**Position Details** ----------------------- * **Country:** Argentina * **Scope of Position:** Local * **Business Area:** Sales * **Discipline:** E-commerce * **Talent Level:** NT 4 \- Junior Manager/Assistant/Leader/Supervisors **Purpose of the Position** ------------------------ Ensure a smooth and satisfactory purchasing experience for e\-commerce channel customers, guaranteeing accurate invoicing, tracking, and resolution of incidents related to orders shipped under the Home Delivery model. Act as a liaison between commercial, operational, and customer service teams, generating key information for decision-making and achievement of digital business KPIs. **Decision-Making (Specific to the Position)** ------------------------------------------- Invoicing orders to the optimal center of influence, Managing order cancellations \>10 days, managing allocation and redistributions, Managing maneuver refunds, Managing immediate returns **Responsibility Areas (What is done/How it is done/Why it is done) \- Indicator** -------------------------------------------------------------------------------------- E-commerce order management: Correctly analyze back orders to identify, request, and monitor deviations with different departments in order to carry out e-commerce order invoicing (allocation, blocks, shortages, non-coverages, redistributions) impacting purchase orders from various e-commerce channels. * Customer Satisfaction Index \>85% Validate and follow up on allocations generated by operations to ensure order invoicing. Validate critical redistributions during meetings with operations. * Invoicing time \85% Propose and jointly implement improvements with the logistics team across the entire logistics process; new suppliers, tools enhancing customer experience, trends. Work collaboratively with sales, operations, traffic, and finance teams to ensure achievement of digital channel objectives. * Area KPIs **Education, Experience, Key Skills, and Interaction Network** ------------------------------------------------------------------ **Education:** * **Education Level:** Bachelor's degree or engineering * **Degree – Major:** B.A. in Business Administration, Commerce, Logistics, Marketing, Industrial Engineering, or Business Management Engineering. * **Specialized Knowledge:** Microsoft Office, SAP, Advanced Excel, data analysis, e\-commerce logistics. * **Languages and Proficiency Level:** Basic English **Experience:** * **Years of Experience: 1\-2** years * **Area:** Logistics, e\-commerce, digital operations, or customer service within online retail environments. * **Industry:** eCommerce / Logistics / Corporate * **Position:** Logistics Analyst, Customer Service **Interaction Network:** * **Immediate Supervisor (Position):** E-commerce Manager * **Subordinates (Positions):** NA * **Internal Company Suppliers (Positions with Highest Interaction):** CDR Operations Managers and Coordinators, Manager, Traffic Managers, Supervisors and Coordinators, Commercial Area Managers, Heads and Supervisors, Financial Area Managers, Heads and Supervisors * **External Suppliers:** NA * **Internal Company Clients (Main Areas):** NA * **External Clients:** Consumers, Marketplaces, Transportation ***"At mabe, we believe diversity and inclusion foster innovation and success. We offer equal employment opportunities, valuing the unique experiences, backgrounds, and perspectives each individual brings. We are committed to ensuring a fair and accessible experience for everyone. We invite all candidates to inform the Talent Acquisition representative they contact if they have any specific accommodation needs at the beginning of the process."***