**Join a Top\-Rated US Tech Company in Big Data Analytics.** **Smart Apartment Data**, a five\-star employee\-rated company and Best \& Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate. We offer a fun, collaborative environment, generous pay with bonuses, and a strong work\-life balance. For 20\+ years, we’ve been the market leading in big data analytics for U.S. —empowering brokers, investors, and analysts with real\-time market intelligence. ***Meet our hiring team here:***https://vimeo.com/1057933773/3260b5ba8b **About the Role** We’re looking for a Customer Success Advisor who loves solving problems, building relationships, and creating meaningful impact. This role bridges Sales, Operations, and Training — ensuring our customers receive timely solutions, support, and clear communication across teams. If you enjoy helping others succeed, thinking critically through complex situations, and working with a positive, collaborative mindset, this could be the right next step for you. **What You’ll Do** * Act as the main point of contact for enterprise customers — guiding them through onboarding, training, and issue resolution. * Coordinate with Sales, Operations, and Research teams to troubleshoot and follow through on client requests. * Analyze challenges, propose practical solutions, and ensure customer satisfaction through proactive communication. * Manage customer relationships with professionalism, empathy, and accountability. * Track and document all touchpoints and outcomes in CRM and internal systems. * Work with internal departments to improve process efficiency and ensure smooth collaboration. **Requirements** * 1–5 years of customer\-facing or coordination experience. * Strong communicator and natural problem\-solver. * Calm, professional, and eager to learn. * Warm, approachable, and emotionally intelligent. **Benefits** * Fully remote work setup * Growth\-focused environment. * Work with supportive, collaborative teams. * Real opportunity to make an impact.