Collections Operator

Description

Position Summary: We are seeking a Collections Operator for our Contact Center with strong communication skills, empathy, and problem-solving abilities to manage delinquent customers and resolve conflicts. Key Highlights: 1. Collaboration in resolving conflicts inherent to the role 2. Opportunities for professional growth and development 3. Teamwork in a safe and healthy environment Join our team! We are currently looking for a Collections Operator for our Contact Center Department. The ideal candidate must be honest, empathetic, solution-oriented, capable of teamwork, and possess effective communication and active listening skills. **Key Responsibilities:** Make outbound calls to delinquent customers according to the customer database. Handle inbound calls from delinquent customers. Resolve administrative, billing, and delinquency-related inquiries. Address and resolve complaints and claims. Collaborate in resolving conflicts arising from job functions. Update subscriber service data when required. Record all information gathered during interactions in the relevant systems. **Work Schedule:** Monday to Friday, 2:00 PM to 8:00 PM (part-time). On-site mode. **Location:** Mataderos, CABA Indefinite-term employment contract We are a leading company in electronic security, preventing, protecting, and supporting our clients with integrated technological solutions that deliver high-quality experiences—making our world a safer place. **We operate four business units:** professional monitoring services, vehicle alarms, residential alarms, and security cameras. In each unit, we strive to meet market needs and turn our customers’ aspirations into reality. We strongly collaborate with our Equity and Inclusion Department to ensure a safe, pleasant, healthy, honest, and fair workplace—a calm environment where everyone can grow both personally and professionally. Requirements Completed secondary education (Mandatory). Minimum 1 year of experience in collections and delinquency recovery (Mandatory). Proficiency in full Microsoft Office suite (Intermediate – Preferred). Internet proficiency (Intermediate – Not mandatory). QAD management system (Preferred – Not mandatory). Odoo CRM management system (Preferred). Google Ads (Not mandatory). Benefits Birthday day off Annual performance incentive ‍ ‍ ‍ Extended leave and childcare reimbursement Free vehicle alarm and monitoring service for employees Mobile phone plan discount ‍ ️Sport club discounts Opportunities for professional growth and development