RMA Analyst / Reverse Logistics

Description

Job Summary: RMA Analyst / Reverse Logistics responsible for managing the return process, ensuring traceability, operational control, and continuous process improvement. Key Highlights: 1. Manage and analyze the return process (RMA) 2. Identify root causes and deviation patterns in returns 3. Actively participate in the improvement and optimization of operational processes RMA Analyst / Reverse Logistics 📍 CABA, Argentina | Hybrid / on-site mode, per current policy At InterSeller, we are seeking an RMA Analyst to join our Operations team and comprehensively manage the return process, ensuring traceability, operational control, and continuous process improvement. We seek an analytical and organized profile capable of transforming return volumes into strategic information to identify root causes, optimize resolution times, and reduce operational costs associated with the RMA process. 🎯 What will be your role? You will manage and analyze the return process (RMA), monitor its operational performance, detect improvement opportunities, and ensure compliance with defined processes and SLAs. This role has a direct impact on operational efficiency and continuous post-sales process improvement. 🛠️ Your main responsibilities will include: Analyze return volume by channel, SKU, and supplier. Monitor SLA compliance and RMA process cycle times. Manage the backlog of cases and prioritize closures based on age and impact. Audit stock movements related to the return process. Provide functional support to the RMA operations team. Identify root causes and deviation patterns in returns. Analyze the disposition of returned products (repair, disposal, or restocking). Control document traceability and system records in ERP / WMS. Prepare management reports and performance analysis of the process. Coordinate improvement actions with Operations, Procurement, Sales, and Customer teams. Analyze economic impact associated with returns and reprocessing. 🧠 What are we looking for in you? Minimum 3 years of experience in operational analysis, logistics, or after-sales service. Advanced proficiency in Excel or Google Sheets (pivot tables, data analysis). Experience working with ERP and/or WMS systems. Experience in monitoring operational processes and SLA tracking. Analytical, organized profile with a focus on continuous process improvement. ⭐ Especially valued: Familiarity with the Global Blue Points (GBP) system. Experience in operational cost analysis and reverse logistics processes. 🚀 What do we offer you? Job stability and formal employment. A professional, dynamic, and collaborative team. Active participation in the improvement and optimization of operational processes. Opportunities for professional development. Corporate benefits. 📩 If you are interested in joining a growing company and contributing to optimizing our operational processes… we invite you to apply!