At **\#EquipoDespegar** we are a team of highly skilled professionals dedicated to creating the best experiences to enrich people's lives through travel. We work as a team, get deeply involved, aren't afraid to make mistakes, and always strive for more. **\#EquipoDespegar** means growing, developing, setting goals and not stopping until they're achieved. We innovate, create, learn from our mistakes, and in this way, solidify our position as Latin America's leading travel platform. We solve complex problems and develop new technology-based solutions to stay at the forefront of the travel industry. **We have a new challenge for those who**: * Take ownership of their professional development and aim to maximize their talent. * Centralize information and aspire to generate high-quality solutions. * Are natural pushers, committed to making things happen. * Are demanding, competitive, never satisfied with just meeting expectations, and constantly seek self-improvement. Currently, we are looking for a UX Ops to join our team. ### **What will be the main challenges of the role?** * Promote the review and evolution of UX processes, from diagnosis to adoption. * Propose improvements in quality standards, with a special focus on Research, ensuring consistency and continuous improvement. * Standardize best practices, templates, and tutorials to enhance the execution of the UX team, focusing on the Research specialty. * Act as owner of the management and governance of UX tools. * Collaborate and participate in cross-team initiatives to support team development in terms of upskilling (UX Boarding Pass, UX Learning Culture). * Collaborate and support workshops, rituals, internal and external sharing sessions, among others. ### **What are we looking for?** * +5 years of experience in UX teams, with a strong focus on Research. * Solid knowledge in this specialty, its needs and opportunities within UX environments. * Proven experience working with UX tools and documentation. * Experience working closely with other UX specialties (content, design) and proactivity to engage in the Ops discipline. * Good understanding of the Ops discipline, its needs and opportunities. * Experience participating in cross-team initiatives and process documentation. * Strong orientation towards efficiency, processes, and tool management, both technically and operationally. * Ability to organize, systematize, and communicate information clearly. * Skills to collaborate in multidisciplinary environments, focused on solving complex problems with real impact. ### **Key competencies:** * Organization and documentation * Analytical thinking applied to processes * Collaboration and effective communication * Proactivity in providing operational support * Attention to detail and quality orientation ### **Nice to have:** * Proven experience in Ops roles (ResearchOps is desirable). **What We Offer** \\uD83D\\uDCCCSignificant role within an industry-leading company. \\uD83D\\uDCCCThe chance to belong to a team of professionals passionate about traveling in the world of technology and enabling others to travel. \\uD83D\\uDCCCJoin a team that uses technology as a means of innovation and opportunity resolution. \\uD83D\\uDCCCDevelop your own career in a competitive and challenging environment. If you want to be part of a unique market-leading team that loves solving problems, innovating, and creating value—join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to building an inclusive work environment where meritocracy and equal opportunities are integral to all our talent management processes, promoting diversity as part of our constantly evolving culture.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.