Customer Service Representative - Bilingue

Descripción

Summary: Seeking a proactive Customer Service Representative to handle inbound/outbound calls and emails, collect information, and draft correspondence. Highlights: 1. Provide exceptional customer service and manage communications 2. Maintain high accuracy in record keeping and information collection 3. Resolve inquiries effectively and efficiently **Job Opportunity:** Customer Service Representative (CSR) **Work Schedule Availability:** Monday to Friday (10:00 a.m. – 8:00 p.m. CT) during the first 2 months. **On\-site/Remote Modality:** On\-site during the first 2 months; remote thereafter based on performance indicators. **Requirements:** * Excellent level of English (C1 or higher). * Ability to type while actively listening to customers. * Autonomy and proactivity. * Customer service experience: prior experience or a strong customer\-service orientation, resolving inquiries effectively and efficiently. * Patience: ability to remain calm and maintain a professional attitude when dealing with sensitive or challenging customer situations. **Responsibilities:** * Handle inbound and outbound calls, providing exceptional customer service and collecting necessary customer information clearly and accurately. * Manage and respond to email communications in a timely and professional manner. * Draft representation letters and other required correspondence, ensuring clarity, accuracy, and confidentiality. * Collect detailed customer information, ensuring all necessary data is accurately obtained for proper case management. * Record and update information in the corresponding systems, maintaining a high level of accuracy and organization. \#Legal25 Tipo de puesto: Tiempo completo Sueldo: $1\.050,00 al mes Pregunta(s) de postulación: * ¿Cuál es tu nivel de inglés? (B1, B2 o C1\+) * ¿Cuántos años de experiencia tienes en atención al cliente? * ¿Cuál es tu expectativa salarial? (dólares) * ¿Cuentas con disponibilidad para trabajar presencialmente los 2 primeros meses? Lugar de trabajo: Híbrido en Buenos Aires, Buenos Aires