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Importación/Exportación y Aduanas
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Ubicación:Miramar
Categoría:Importación/Exportación y Aduanas
Agente de soporte al cliente64683603094145120
Indeed
Agente de soporte al cliente
En APERTUS nos encontramos en la búsqueda de un AGENTE SOPORTE AL CLIENTE para nuestro cliente, una importante empresa de tecnología, que en este momento se encuentra ampliando el equipo del área técnica. Es una empresa que se dedica a implementar soluciones de eCommerce, atendiendo a las necesidades tanto de comercios medianos como de grandes empresas. El objetivo principal del puesto es poder dar un soporte de ayuda a todos los clientes, brindándoles una rápida y eficiente respuesta. Las principales responsabilidades son: * Formar parte del equipo de soporte que ayuda a nuestros clientes en el uso de sus sitios web de eCommerce, tanto para modificar opciones de configuración del mismo, como para detectar y contribuir a la solución de problemas que puedan surgir en el uso de la plataforma. * Interactuar con compañeros del equipo de soporte y con otras áreas de la empresa (diseño, desarrollo, infraestructura) a las cuales derivarás los tickets de soporte según el caso. * Participar también en tareas de implementación de nuevas tiendas on line. Requisitos del puesto: * Excelente comunicación oral a través de videoconferencias * Capacidad de análisis de problemas * Actitud proactiva para resolver problemáticas planteadas por los clientes. * Habilidad para detectar inconvenientes . * Interés por aprender. Formación requerida: * Conocimientos básicos de inglés (para lectura) * Excel * Soporte o uso de plataformas de eCommerce, idealmente Magento. Jornada Laboral: * Lunes a viernes de 8:30 a 17 * Sábados de 9 a 13 (Home office) * Posibilidad de hacer home office 1 o 2 días por semana * Mar del Plata Beneficios: * Capacitación en plataformas usadas en la empresa, especialmente Magento, con posibilidad de rendir certificaciones internacionales. * Entorno de trabajo colaborativo * Entorno de trabajo cómodo con equipamiento de última generación Envianos tu CV a seleccion@apertus.com.ar Asunto: soporte al cliente Tipo de puesto: Tiempo completo Lugar de trabajo: Empleo presencial
Bartolomé Mitre 1890, B7600 Mar del Plata, Provincia de Buenos Aires, Argentina
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