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**Descripción del puesto**\n\n\n\nEl Especialista en Atención al Cliente desempeña un papel fundamental para garantizar una experiencia de aprendizaje fluida, brindando apoyo integral a estudiantes y familias exclusivamente a través de canales digitales. Este entorno dinámico y orientado a una misión requiere una persona meticulosa y resolutiva, apasionada por ayudar a otros a aprender. Este puesto es ideal para personas empáticas que sobresalgan en la comunicación escrita y se desenvuelvan bien en un entorno de soporte dinámico sin voz.\n\n \n\n**Acerca de Nerdy:**\n\n\n\nEn Nerdy (NYSE: NRDY) \\- la empresa detrás de Varsity Tutors \\- estamos rediseñando el modelo tradicional del aprendizaje. Nuestra plataforma Live \\+ AI™ combina experiencia humana en tiempo real con sistemas propios de inteligencia artificial generativa, estableciendo un nuevo estándar de impacto académico medible a escala global.\n\n\n\nContratamos a ese tipo de tecnólogos y operadores en quienes apostarías como fundadores independientes \\- personas que transforman problemas ambiguos en código funcional, iteran más rápido que los mercados y aumentan su ventaja con cada punto de datos. En una era donde los empleados destacados pueden ofrecer 10 veces más valor que los buenos promedio, respaldamos a quienes juegan para ganar.\n\n\n\nLa fortuna favorece a los audaces. Únete a nosotros.\n\n\n**Cómo competimos:**\n\n\n* **Nativo de IA en todos los niveles** \n\nDesde el director ejecutivo hasta nuevos contratados, todos construyen e implementan con inteligencia artificial generativa. Si no estás utilizando IA, aún no has terminado.\n* **Velocidad emprendedora** \n\nMuévete a la velocidad de un fundador, prototipa en horas y mide resultados reales con usuarios. Los equipos lentos mueren.\n* **Rigor de mercado libre** \n\nLas ideas triunfan o fracasan según su mérito y resultados \\- sin comités, sin política interna, sin límite en el potencial.\n* **Propiedad integral (Full\\-stack)** \n\nDiseñas, construyes y gestionas lo que implementas; la responsabilidad es una característica, no un error.\n* **Recompensa por contribución** \n\nLa remuneración aumenta con el impacto, no con los años. Los resultados excepcionales obtienen recompensas proporcionales. Evaluamos tanto ***lo que*** logras como ***cómo*** lo logras: vivir nuestros principios de liderazgo y usar eficazmente la IA se miden formalmente y se recompensan.\n* **Exploración constante** \n\nImpulsa los límites de la IA generativa en el aprendizaje en vivo y \\- porque solo los paranoicos sobreviven \\- cuestiona todas las suposiciones tradicionales en el camino.\n* **Sin sesgos políticos** \n\nTe mantienes enfocado en resultados alineados con la misión, sin distracciones ni causas ajenas.\n\n\nSi eres alguien técnico y proactivo que prospera en la competencia abierta, la responsabilidad personal y la oportunidad de redefinir cómo el mundo aprende \\- mientras expandes continuamente los límites de lo que puede hacer la IA generativa \\- ven a realizar el trabajo más ambicioso y gratificante de tu carrera aquí. Más información en nerdy.com.\n\n \n\n**Las cartas a los accionistas de Nerdy explican nuestros productos y estrategia más recientes:**\n\n\n* Carta al Accionista Q3\\-2025\n* Carta al Accionista Q2\\-2025\n* Carta al Accionista Q1\\-2025\n\n### **Principales responsabilidades**\n\n\n\nComo Especialista en Atención al Cliente, tú:\n\n\n**Brindarás soporte digital integral:**\n\n\n* Gestionarás un alto volumen de consultas entrantes mediante SMS, chat en vivo y correo electrónico dentro de nuestra plataforma de aprendizaje (no se requiere soporte telefónico).\n* Mantendrás un estilo de escritura claro, conciso y amigable que aumente la confianza y satisfacción del cliente.\n* Responderás y resolverás problemas rápidamente y con precisión a través de canales escritos.\n\n\n**Resolverás problemas técnicos y de cuenta:**\n\n\n* Diagnosticarás y resolverás problemas en la plataforma, dificultades de acceso a cuentas, consultas sobre facturación y pagos, y preguntas relacionadas con productos.\n* Escalarás problemas técnicos o no resueltos a los equipos internos correspondientes según los procesos establecidos.\n* Encontrarás soluciones para familias respecto a productos educativos, incluyendo tutoría individual, clases en línea y evaluaciones adaptativas.\n\n\n**Impulsarás la calidad y mejora de procesos:**\n\n\n* Llevarás registros precisos de las interacciones en nuestro sistema CRM, realizando seguimientos adecuados cuando sea necesario.\n* Identificarás problemas recurrentes y sugerirás mejoras en procesos o contenidos para reducir la frecuencia de contactos.\n* Implementarás activamente retroalimentación y coaching para mejorar la calidad y eficiencia del soporte.\n\n### **Requisitos**\n\n\n\nBuscamos personas que posean:\n\n\n* **Dominio fluido del inglés** (hablado y escrito) con excelentes habilidades de comunicación escrita.\n* **Más de 2 años de experiencia** en roles de atención al cliente o servicio de ayuda basados en chat, SMS o correo electrónico.\n* Capacidad demostrada para diagnosticar y resolver problemas de clientes por escrito con claridad y profesionalismo.\n* Alta empatía y paciencia; capaz de brindar soporte con un tono positivo en interacciones digitales.\n* Excepcional atención al detalle y capacidad para trabajar de forma independiente como autogestor.\n* Capacidad para manejar múltiples tareas eficazmente, gestionando varias conversaciones simultáneamente.\n* Comodidad al realizar todas las funciones del trabajo en una computadora portátil o de escritorio.\n* Acceso confiable a internet de alta velocidad (**100 Mbps de descarga, 25 Mbps de subida**) mediante conexión ethernet cableada (sin Wi\\-Fi, satélite ni hotspot/celular).\n* Un entorno de trabajo silencioso que favorezca la concentración.\n\n### **Requisitos preferidos**\n\n\n* Experiencia profesional en reclutamiento, educación, servicio al cliente, comercio minorista o cualquier otro entorno dinámico.\n* Título de asociado o superior.\n* Experiencia con Zendesk, Slack y herramientas de soporte con IA.\n\n### **Horario de trabajo**\n\n\n* Disponibilidad para trabajar tiempo completo (40 horas por semana).\n* Se requiere disponibilidad en horarios nocturnos, fines de semana y feriados según turnos disponibles.\n* El horario operativo es de **7:00 AM \\- 9:00 PM CDT**.\n\n\n**Desarrolla todo tu potencial en Nerdy:**\n\n\n\nÚnete a nuestra red global \\- trabaja de forma remota, gana salarios competitivos en dólares estadounidenses y construye el futuro del aprendizaje junto a un equipo de alto rendimiento centrado en la IA:\n\n\n* **Oportunidad competitiva:** Compensación líder en el mercado ($12/hora USD), con oportunidades de crecimiento basadas en el desempeño, donde los resultados impulsan las recompensas.\n* **100% remoto:** Trabaja desde cualquier lugar de tu país de residencia.\n* **Tiempo libre flexible:** Coordina con tu equipo tus ausencias planificadas, manteniendo nuestro sistema global funcionando sin interrupciones.\n* **Aprendizaje continuo:** Una membresía de aprendizaje completamente pagada para ti y miembros de tu familia inmediata \\- incluyendo tutoría individual, clases ilimitadas bajo demanda y acceso completo a toda la plataforma. Un beneficio único que apoya tu desarrollo personal y te permite experimentar el mismo producto que estarás apoyando.\n* **Capacitación y retroalimentación:** Un entorno laboral dinámico, colaborativo y orientado al equipo, con amplia formación y una cultura rica en retroalimentación.\n* **Potenciado con IA:** Utiliza herramientas avanzadas de IA para mejorar tus resultados y logros diarios.\n* **Impacto global:** Contribuye a una plataforma innovadora utilizada por estudiantes de todo el mundo.\n* **Aprende con nosotros:** Acceso a nuestra membresía de aprendizaje y 4 horas de tutoría mensuales para usarlas como desees.","price":"12 ARS/hora","unit":"per hour","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764069239000","seoName":"customer-support-specialist-work-from-home","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://ar.ok.com/es/city-la-plata/cate-help-desk-it-support/customer-support-specialist-work-from-home-6452086253158712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"48e77539-0226-444f-a253-546b5ed19540","sid":"4a7a54f4-055b-4f17-897d-b1746fe2eb35"},"attrParams":{"summary":null,"highLight":["Apoyar a los estudiantes a través de canales digitales","Resolver problemas técnicos y de cuenta","Trabajar de forma remota con un salario competitivo"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"La Plata,Provincia de Buenos Aires","unit":null}]},"addDate":1764069238527,"categoryName":"Mesa de Ayuda y Soporte TI","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"Juncal 1601-1699, B1820 Lanús, Provincia de Buenos Aires, Argentina","infoId":"6414236031897712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Asociado Senior de Investigación Clínica (nivel dependiente de la experiencia)","content":"**Asociado Senior de Investigación Clínica** **(Nivel dependiente de la experiencia)**\n**¡Envíe su CV en inglés para un proceso de revisión más rápido!**\n \n\nMantener nuestra cultura empresarial en todas las regiones, y especialmente con nuestros empleados remotos, es extremadamente importante para nuestro éxito general. Para lograrlo, tenemos reuniones semanales con todo el personal en las que cada departamento puede informar sobre un estudio o hito que haya alcanzado. Cada empleado también tiene la oportunidad de unirse a uno de nuestros comités CTI Cares que no solo ayudan a fortalecer nuestra cultura, sino que también se enfocan en nuestros diversos esfuerzos filantrópicos. \n\n \n\n**Sus responsabilidades**\n* Actuar como contacto principal de CTI para los sitios asignados\n* Realizar visitas a sitios (visita previa al estudio \\[PSV], visita de inicio del sitio \\[SIV], monitoreo interino \\[IMV] y visita de cierre \\[COV]) y completar las entregas de la visita con calidad y dentro de los plazos establecidos en el Plan de Monitoreo, cumpliendo con todos los requisitos regulatorios aplicables, SOPs e ICH GCP\n* Asistir o supervisar actividades de inicio del estudio, incluyendo viabilidad, actividades previas al estudio y selección de sitios\n* Recopilar, revisar y hacer seguimiento de documentos esenciales/reglamentarios\n* Participar y completar toda la formación general y específica del estudio según sea necesario\n* Participar en reuniones con investigadores, clientes y equipos del proyecto; puede incluir presentaciones\n* Crear e implementar estrategias de reclutamiento de sujetos para los sitios asignados\n* Asegurar el almacenamiento adecuado, dispensación y control de todo el Producto en Investigación (IP) y materiales relacionados con el ensayo\n* Realizar actividades de gestión de sitios y proporcionar actualizaciones continuas sobre el estado del sitio al Gerente del Proyecto Clínico\n* Realizar monitoreo remoto y completar las actividades relacionadas de acuerdo con el Plan de Monitoreo específico del estudio\n* Utilizar sistemas e informes para hacer seguimiento del estado de los sujetos, recuperación de formularios de registro (CRF), revisión de documentos fuente (SDV), documentos reglamentarios y producto en investigación (IP)\n* Asistir en actividades específicas del proyecto como miembro del Equipo del Proyecto\n* Participar en el desarrollo de CRFs y otros documentos relacionados con el estudio (hojas de trabajo para sujetos, Plan de Monitoreo, etc.)\n* Realizar traducción, personalización y revisión de la hoja de información para pacientes y consentimiento informado, sinopsis del protocolo y otros documentos aplicables al estudio según los procedimientos requeridos\n* Donde sea aplicable, brindar apoyo al equipo de Inicio del Estudio de Asuntos Regulatorios en la preparación o revisión de documentación para su presentación ante Comités de Ética, Comités de Ética Institucionales, Autoridades Reguladoras, Autoridades Competentes o Juntas Administrativas Institucionales, y realizar el seguimiento del proceso de evaluación hasta obtener la aprobación. Proporcionar actualizaciones regulares al patrocinador/cliente\n* Donde sea aplicable, apoyar o supervisar la negociación de contratos con los sitios de estudio, pagos a investigadores y seguimiento de pagos a sitios\n* Gestionar el ISF y TMF de todos los sitios asignados de acuerdo con los SOPs o Planes de Monitoreo específicos del estudio\n* Identificar y anticipar problemas en los sitios e implementar acciones correctivas y preventivas o escalarlos según corresponda\n* Coordinar con Gestión Clínica de Datos para actividades de limpieza de datos\n* Actuar como mentor/entrenador para CRAs; puede incluir realizar visitas de entrenamiento/evaluación\n* Desempeñarse en el rol de CRA líder para el(los) proyecto(s) asignado(s)\n\n**Lo que usted ofrece**\n* 3 años de experiencia en monitoreo de ensayos clínicos o experiencia equivalente determinada por la Gerencia y Recursos Humanos de CTI\n* Título universitario o superior en un campo de salud afín como enfermería, farmacia o ciencias naturales/salud, o enfermero registrado (RN) con título asociado, o diploma de enfermería de 3 años con al menos 2 años de experiencia clínica en enfermería, o experiencia equivalente determinada por la Gerencia y Recursos Humanos de CTI\n* Experiencia previa en la realización de estudios de investigación clínica en entornos hospitalarios, compañías farmacéuticas o CROs\n\n**¿Por qué CTI?**\nEn CTI, reconocemos que nuestras personas son lo que hace exitosa a nuestra empresa. Nuestro trabajo impulsa la medicina hacia adelante.\nPor esta razón, tratamos a nuestros miembros del equipo con el respeto que merecen, y nuestras cifras lo demuestran:\n* Apoyamos el progreso profesional: Creemos en promover desde dentro y contamos con un programa estructurado de tutoría y un programa para recién graduados que brinda el apoyo necesario a los empleados para avanzar\n* Valoramos la educación y la formación: Ofrecemos ayuda financiera para matrículas, colaboramos con universidades y colegios para crear programas en nuestro campo y contamos con un departamento dedicado a la formación\n* Valoramos a nuestras personas: Nunca hemos realizado despidos en nuestra historia de tres décadas y garantizamos salario completo a nuestros empleados durante el cierre por COVID\\-19 independientemente del número de horas trabajadas. Apoyamos el equilibrio entre trabajo y vida personal y la importancia del tiempo con la familia ofreciendo generosos días de vacaciones, horario híbrido de trabajo desde casa y licencia parental remunerada.\n* Nuestra cultura es incomparable: Hemos recibido múltiples premios que reconocen a CTI como uno de los mejores lugares para trabajar en el área metropolitana de Cincinnati, así como una de las principales CROs de la industria\n* Pensamos globalmente y actuamos localmente: Con empleados en más de 60 países, tenemos alcance global pero mantenemos la cultura y conexiones con las comunidades locales donde trabajamos. 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