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Customer Engagement \\& AI Mentorship**\n\n* Act as an **AI \\& Experience Cloud SME**, guiding clients through their **AI and automation journey**.\n* **Work directly with customers** to understand their challenges and tailor AI/self\\-service solutions.\n* Provide **training and mentorship** to businesses on how to **adopt and maximize AI\\-driven self\\-service portals**.\n* Gather feedback from end\\-users to **enhance AI models, workflows, and self\\-service functionalities**.\n\n**5\\. Data Intelligence \\& AI Performance Optimization**\n\n* Use **Salesforce Data Cloud and AI analytics** to drive data\\-backed automation improvements.\n* Continuously monitor **AI agent performance and customer engagement metrics** to optimize processes.\n* Ensure compliance with **data security, privacy, and ethical AI practices**.\n\n**6\\. 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Ubicación:
Beltrán
Categoría:
Analistas de Negocios/Sistemas

Indeed
Analista de Cumplimiento de Seguridad | Argentina
**Resumen del trabajo**
---------------
Estamos contratando un **Analista de Cumplimiento de Seguridad** para fortalecer la confianza del cliente y apoyar nuestro crecimiento en ventas mediante una comunicación clara y confiable sobre seguridad. Desempeñarás un papel clave al mantener la documentación de cumplimiento, gestionar cuestionarios de seguridad y asegurar que nuestras respuestas a los clientes reflejen la sólida postura de seguridad de la empresa.
Este puesto es ideal para alguien detallista, colaborativo y cómodo traduciendo conceptos complejos de seguridad a un lenguaje sencillo y listo para el cliente.
**Descripción del trabajo**
-------------------
**Tipo de puesto:** Tiempo completo
**Ubicación:** Remoto
**Postúlate aquí:** https://operationsarmy.com/application
### **Acerca del puesto**
Como nuestro **Analista de Cumplimiento de Seguridad**, estarás en la intersección entre Seguridad, Ventas y Éxito del Cliente ayudando a los equipos a responder de manera eficiente y consistente a las solicitudes de seguridad de los clientes. Tu trabajo garantizará que nuestra documentación de cumplimiento esté organizada, precisa y alineada con los estándares del sector. Colaborarás con equipos técnicos y no técnicos para proporcionar respuestas oportunas y seguras que generen confianza en los clientes y apoyen el crecimiento del negocio.
### **Principales responsabilidades**
* Coordinar y completar **cuestionarios de seguridad** de clientes (por ejemplo, SIG, CAIQ, VSA o formularios similares).
* Trabajar estrechamente con los equipos de **Ventas, Legal, Producto e Ingeniería** para validar información de seguridad y cumplimiento.
* Mantener y organizar la **documentación de seguridad y cumplimiento** de la empresa, incluyendo certificaciones, informes de auditoría y políticas.
* Contribuir a las respuestas de **RFP y RFI**, asegurando claridad, coherencia y entrega oportuna.
* Comunicar las **prácticas de seguridad y protección de datos** de la empresa de forma clara y amigable para el cliente.
* Desarrollar y mejorar **plantillas internas, preguntas frecuentes y procesos** para mayor eficiencia y precisión.
* Identificar preocupaciones recurrentes de los clientes y ayudar a mejorar la forma en que compartimos información relacionada con la seguridad.
### **Requisitos**
* Título universitario en **Seguridad Informática, Ciencias de la Computación, Negocios** o campo relacionado (o experiencia laboral equivalente).
* **Experiencia** en cumplimiento de seguridad, gestión de riesgos o funciones relacionadas dentro de entornos SaaS o B2B.
* Conocimientos sobre marcos de cumplimiento **SOC 2, ISO 27001, NIST y GDPR**.
* Excelentes habilidades de comunicación escrita y verbal, capaz de hacer que temas técnicos sean fáciles de entender.
* Gran atención al detalle, organización y habilidades de documentación.
* Experiencia en entornos **remotos o startups dinámicos** es un plus.
### **Por qué te encantará este puesto**
* Tendrás un impacto directo en la confianza del cliente y el éxito de negocios al ayudar a los equipos a comunicar claramente nuestra postura de seguridad.
* Colaborarás entre departamentos y tendrás exposición a múltiples aspectos del negocio, desde la seguridad técnica hasta el soporte a ventas.
* Trabajarás en un entorno remoto prioritario y solidario donde se valora la comunicación clara y la colaboración.
**Postúlate aquí:** https://operationsarmy.com/application

Constituci�n 430, Santiago del Estero, Santiago del Estero, G4200 Santiago del Estero, Argentina

Indeed
Customer Experience Cloud & AI SME
**Job Title: Customer Experience Cloud \& AI SME**
**Location:** Remote / UAE / Portugal
**Company:** Kompetenza
**Department:** AI \& Service Cloud Development
**Reports To:** director R\&D
**About Kompetenza**
Kompetenza is a **Salesforce partner** with a Center of Excellence in Portugal. We specialize in **Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services**. Our mission is to help organizations transform customer experiences through **intelligent self\-service portals, AI automation, and digital engagement**.
**Role Overview**
We are looking for a **Customer Experience Cloud \& AI SME** to lead the design, development, and optimization of **self\-service customer portals** while integrating **AI\-driven automation** across both **Salesforce and external ecosystems**.
This role requires expertise in **Salesforce Experience Cloud** and a **strong understanding of AI\-driven automation** to create seamless **self\-service solutions, AI\-powered agents, and intelligent workflows** that enhance customer engagement. The ideal candidate will **work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption**.
**Key Responsibilities**
**1\. Develop \& Optimize Self\-Service Customer Portals**
* **Design, configure, and enhance customer self\-service portals** using **Salesforce Experience Cloud**.
* Implement **self\-service automation and AI\-driven workflows** to improve customer interactions.
* Ensure portals are **intuitive, scalable, and personalized** with guided service journeys.
* Integrate **Einstein AI and automation tools** for proactive customer support and case resolution.
**2\. AI\-Powered Virtual Agents \& Automation**
* Develop and optimize **AI\-driven virtual agents** within Salesforce and external platforms.
* Utilize **Einstein AI, NLP, and machine learning** to enhance **case deflection and automate customer support**.
* Implement **Conversational AI chatbots** integrated with **Live Chat, WhatsApp, and external messaging platforms**.
* Ensure AI agents **learn from interactions** to continuously improve customer responses.
**3\. Cross\-Platform AI Automation \& Integration**
* Work with **Salesforce Flow, Omni\-Channel Routing, and Process Automation** to optimize service operations.
* Integrate self\-service portals with **third\-party AI tools, RPA solutions, and external APIs**.
* Implement **AI\-powered predictive analytics** to personalize customer experiences.
**4\. Customer Engagement \& AI Mentorship**
* Act as an **AI \& Experience Cloud SME**, guiding clients through their **AI and automation journey**.
* **Work directly with customers** to understand their challenges and tailor AI/self\-service solutions.
* Provide **training and mentorship** to businesses on how to **adopt and maximize AI\-driven self\-service portals**.
* Gather feedback from end\-users to **enhance AI models, workflows, and self\-service functionalities**.
**5\. Data Intelligence \& AI Performance Optimization**
* Use **Salesforce Data Cloud and AI analytics** to drive data\-backed automation improvements.
* Continuously monitor **AI agent performance and customer engagement metrics** to optimize processes.
* Ensure compliance with **data security, privacy, and ethical AI practices**.
**6\. AI \& Innovation Strategy**
* Stay ahead of **emerging AI and Experience Cloud trends**, ensuring cutting\-edge solutions.
* Work with internal teams to **align AI automation with business and customer service objectives**.
* Evaluate and **integrate new AI and automation tools** to enhance customer experience.
**Key Requirements**
**Technical Skills**
* **2\+ years of experience in Salesforce Experience Cloud \& Service Cloud** (or equivalent self\-service portal expertise).
* Hands\-on knowledge of **Einstein AI, NLP, chatbot development, and automation workflows**.
* Experience with **Salesforce Flow, Omni\-Channel Routing, and case automation**.
* Familiarity with **third\-party AI, automation, and chatbot platforms outside Salesforce**.
* Knowledge of **API integrations, RPA, and machine learning\-driven automation**.
**Soft Skills \& Experience**
* **Passionate about customer experience, AI, and digital transformation**.
* **Comfortable working directly with clients**, understanding their self\-service \& AI needs.
* **Strong problem\-solving and analytical skills** to build impactful automation solutions.
* **Excellent communication \& presentation skills**, able to mentor and train customers.
* **Ability to learn quickly** and stay updated on the latest AI and self\-service technologies.
**Why Join Kompetenza R\&D** Work on **cutting\-edge AI \& self\-service portal**
**Benefits**
**Why Join Kompetenza?**
✅ **Build a lead generation machine from the ground up** – an exciting opportunity to create a scalable system.
✅ **Work with cutting\-edge AI and automation tools** to optimize sales outreach.
✅ **High earning potential** – competitive salary with performance\-based commission.
✅ **Remote work flexibility** with a global team.

Constituci�n 430, Santiago del Estero, Santiago del Estero, G4200 Santiago del Estero, Argentina
Ciudades populares