Summary: Seeking an SAP Retail MM/SD Consultant with S/4HANA expertise for Level 2/3 application support, focusing on incident resolution, problem management, bug fixes, and small enhancements. Highlights: 1. Work on international projects with top brands 2. Collaborate with highly skilled, diverse global teams 3. Access extensive upskilling, reskilling, and certification courses We are looking for a seasoned **SAP Retail MM/SD Consultant** with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements. **Responsibilities** * Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment * Conduct root cause analysis for recurring or critical issues and put forward sustainable long\-term solutions * Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs * Work together with functional and technical teams, including third parties, to resolve complex issues * Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency * Capture known errors, workarounds, and solution approaches in the Knowledge Base * Configure, test, and roll out small changes and enhancements within SAP MM/SD modules * Draft and validate functional specifications for bug fixes and minor development work * Assist with transport request management and safeguard quality assurance across deployments * Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete **Requirements** * No less than 3 years of hands\-on professional experience as an SAP MM/SD Consultant * Applied expertise with SAP Retail, covering SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales * Solid knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes within SAP S/4HANA * Practical background in IDoc monitoring, interface troubleshooting, and batch job handling * Capability to perform debugging and coordinate technical fixes together with ABAP teams * Working understanding of transport management, system landscapes, and change control procedures * English at B2 level or higher, with strong written and spoken communication abilities **We offer** * International projects with top brands * Work with global teams of highly skilled, diverse peers * Healthcare benefits * Employee financial programs * Paid time off and sick leave * Upskilling, reskilling and certification courses * Unlimited access to the LinkedIn Learning library and 22,000\+ courses * Global career opportunities * Volunteer and community involvement opportunities * EPAM Employee Groups * Award\-winning culture recognized by Glassdoor, Newsweek and LinkedIn
Sofía González
Indeed · HR
Sofía González
Indeed · HR
