Job Summary: We are looking for a dynamic professional to lead training and quality initiatives, driving operational excellence and continuous team development at Contacto Garantido. Key Responsibilities: 1. Lead the team's training and continuous development cycle 2. Design creative teaching materials and manage the knowledge base 3. Provide constructive feedback and analyze the impact of training Are you seeking a challenge where your ability to teach and analyze transforms outcomes? At Contacto Garantido, we are currently seeking a dynamic professional to join our Quality, Training, and Operational Management department. Your mission will be to serve as the driving force behind operational excellence, ensuring every team member has the tools, knowledge, and support needed to excel in their role. What challenges await you? Training Cycle Leadership: From onboarding new talent to continuously developing the active team. Pedagogical Innovation: Design workshops and creative teaching materials to address deviations identified during audits. Knowledge Management: Administer and keep updated our process bible (Knowledge Base), ensuring information flows accurately. Mentorship and Quality: Conduct monitoring (calls/chats/emails), provide constructive feedback, and participate in calibration sessions to align evaluation criteria. Impact Analysis: Measure learning curves and generate management reports demonstrating how training moves the business needle. Floor Support: Serve as the go-to reference for operators in their daily work. What are we looking for in you? Experience: 1–2 years in training, development, or quality roles (preferably within Call Center/BPO environments). Education: Students or graduates in Communications, HR, Psychopedagogy, Administration, or related fields. Digital Skills: * Intermediate/advanced proficiency in Excel/Google Sheets (mandatory). Experience with CRMs (Salesforce, Neotel or similar) and e-learning/design platforms (Moodle, Canva). Knowledge base management (SharePoint, Wikis, etc.). Soft Skills: We seek someone with pedagogical objectivity, assertive communication, high emotional intelligence, and sharp analytical capability to identify root causes of issues. Offer Conditions: Work Schedule: Monday to Friday. Work Location: Microcentro. Working Hours: 09:00–18:00 hrs. If you are passionate about people development and continuous improvement, we want to meet you! -Requirements- Minimum Education: University degree 1 year of experience Keywords: analyst, formacion, training, capacitacion, capacitador, quality, qa, jr, junior, callcenter, teleoperador, telefonista, telephonist, telefonico
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
