Field Engineer

Description

Job Summary: We are seeking a Technical Auditor and Trainer to ensure installation quality, compliance with standards, and customer satisfaction—with direct business impact. Key Highlights: 1. Audit technicians, tools, and warehouses to ensure quality. 2. Train on new processes and tools, promoting Claro's culture. 3. Ensure service quality and a memorable customer experience. Location: Córdoba, ARGENTINA At Claro, we foster a culture of respect and equal opportunity. We select talent based on the value they can add to our business. We seek individuals who drive results with a focus on customer satisfaction—and business impact—while maintaining high quality standards and acting with integrity in every decision. **Your Role Will Be:** Auditing technicians, monitoring the condition of their tools and compliance with applicable standards, ensuring a memorable customer experience, as well as auditing contractors’ warehouses and various network components. You will also serve as a trainer—both for our culture and for new processes and tools. **Your Key Challenges Will Be:** * Audit installations and maintenance activities to verify compliance with standards defined in the Installation Manual. * Monitor and manage contractor-certified technicians. Deliver training for each new process and/or new equipment or materials deployed in the field. * Monitor the condition and inventory levels of technicians’ tools. * Prepare periodic reports on field observations—including tool status and installation standards compliance. * Ensure service quality and professional conduct by technicians inside customers’ homes. **What We Need From You:** * Completed or advanced studies in technical fields—preferably Telecommunications, Electronics, or related disciplines. * Proficiency in IT tools (Power BI, Excel, Word, etc.). * Knowledge of occupational safety and hygiene standards applicable to field work. * Knowledge of telecommunications, wireless networks, and LAN networks. * Availability for national and regional travel. * Valid driver’s license. **What We Expect From You:** **Results Orientation:** Focus your management and efforts on achieving business objectives, maintaining an ongoing commitment to service quality and customer satisfaction. Drive progress in your responsibilities by setting priorities and taking ownership of outcomes—continuously seeking opportunities to create value and improve our customers’ experience. **Excellence:** Work to high quality standards. Plan your actions precisely and conduct necessary follow-up to ensure sustainable results, promoting continuous process improvement. **Integrity:** Act honestly and consistently—fulfill commitments and take responsibility for decisions and actions you undertake. **This position is based in** *Córdoba Capital, ECP Miguel Cane Building*