Technical Operations Specialist

Description

Job Summary: We are seeking a Technical Operations Specialist with experience in the financial and technology industries to ensure operational continuity of our cloud-native payment platform and optimize resources, collaborating with internal teams and customers. Key Highlights: 1. Transform the financial industry with a cloud-native payment platform. 2. Lead high-availability and operational continuity initiatives. 3. Continuous development and online platform training. **We're looking for our next Technical Operations Specialist!** Join a leading team on this journey to transform the financial industry, delivering high-value experiences alongside **Frame Banking**, our cloud-native payment platform enabling global clients to build new business models, develop transactional ecosystems, and generate efficiencies. Today, we seek a **Technical Operations Specialist** focused on customers, operational excellence, and continuous improvement. We’re looking for someone with strong technical knowledge, analytical capability, and holistic vision to ensure service continuity, optimize resources, and effectively coordinate with internal teams and customers. **Your Mission:** Ensure operational continuity and service availability while optimizing technological resource usage and associated costs—both for customer accounts and internal accounts. Serve as a technical reference point capable of connecting customer needs with various teams across Operations, Technology, Architecture, and Security. **What We Value?** **Mandatory Requirements:** * Experience with AWS and/or GCP. * 5+ years of experience in Operations, Cloud, Infrastructure, Service Operations, or related roles. * 5+ years of experience in the technology, financial, or fintech industry. * Knowledge of high availability, microservices, disaster recovery, backups, and operational continuity. * Experience managing SLAs, KPIs, and technical incidents. * Knowledge of cloud infrastructure security and best practices for technological compliance. **Desirable (add value but not mandatory):** * Administration and monitoring of production infrastructure and environments. * Knowledge of FinOps and cloud cost optimization. **Key Responsibilities:** * Maintain close technical relationships with customers, building trust-based and transparent connections. * Coordinate operational management across different tiers and teams: L1, L2, L3 Product, DBA, and FrameOps. * Collaborate with Architecture, Technology, and Security to ensure robust solutions aligned with organizational standards. * Lead initiatives aimed at ensuring **high availability and operational continuity** of the platform. * Coordinate responses to incidents and critical situations, minimizing risks and service impact. * Continuously analyze and optimize technological resource consumption and infrastructure costs. * Identify opportunities for improvement in production environments and propose sustainable, efficient solutions. **Soft Skills:** **Customer-focused**, with trusted relationships and assertive communication under pressure. **Cross-functional collaboration** between technical and functional teams. **Results-oriented**, with emphasis on operational continuity and SLA adherence. **Critical and analytical thinking** to identify risks and improvement opportunities. **What We Offer:** 20 days of paid time off A birthday day off Continuous development and training on our online platform Employee referral program with incentives Interaction with international customers The opportunity to join a growing global company facing significant challenges and opportunities