On-Site Microcomputer Support

Description

Position Summary: We are seeking a dynamic and proactive semi-senior/senior on-site microcomputer support professional to manage technological renewal and operating system migrations. Key Highlights: 1. Full-Time On-Site Microcomputer Support 2. Advanced knowledge of Office 365, hardware, and software 3. Key role in Windows 11 migration projects Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! **On-Site Microcomputer Support \- Full Time!** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** On-site microcomputer support with intermediate/advanced knowledge of: * Office 365, * PC and peripheral hardware and software repair, * Basic networking/communications knowledge, * Semi\-Senior / Senior profile, * Soft Skills: dynamic, proactive attitude, strong communication skills, responsible, detail-oriented, adaptable to change, committed and motivated to learn. Working hours: Monday to Friday, 9 a.m. to 6 p.m. On-site mode. Required Resource Profile The vendor must provide technicians with demonstrable experience in: * Level 1 and 2 Windows environment support (W10/W11\). * Deployment tool management (SCCM, Intune or similar). * ITSM and inventory tool management. * Communication skills for direct user support at the Bank. **Requirements and Qualifications** 1\. Service Objective Hiring of specialized technical support services to execute the technology obsolescence replacement plan and large-scale operating system migration (Windows 10 to Windows 11\), including preparation, configuration, logistics, and administrative registration of assets. 2\. Technical Scope and Operational Capacity The vendor must guarantee a human and technical resource structure capable of processing an average of 40 devices per day, fulfilling the following stages: 2\.1\. Configuration Lab (Staging) * Image Installation: Deployment of the Operating System (Windows 11\) using the Bank’s institutional tools. * Base Configuration: Installation of corporate software, security agents, profile configuration, and domain join. * Quality Assurance (QA): Verification of peripheral functionality and connectivity prior to dispatch. 2\.2\. Dispatch Preparation and Logistics * Packaging: Preparing devices for safe transportation, including labeling with destination and associated ticket number. * Dispatch: Coordination with courier/logistics for delivery to Banco Macro locations nationwide. 3\. Proximity Support and Migration (W11\) The service includes on-site user support at central offices: * User Reception: Managing appointments and receiving users’ devices for Windows 10 to Windows 11\ reinstallation/upgrade. * Backup and Restore: Prior to delivering their device for Windows 11 migration, the user must perform the corresponding backup; the company is exempt from liability for data loss caused by user negligence. * Delivery and "Early Life" Support: Assisting users during their first post-migration login to ensure operational readiness of their critical applications. 4\. Inventory and Control Management (Critical) The awarded vendor shall be responsible for data integrity within the Bank’s internal inventory tool. * Movement Registration: Each addition, removal, or obsolescence replacement must be recorded in real time in the inventory tool. * Traceability: Documentation must establish the link between: Outgoing Device (Obsolete) \- Incoming Device (New) \- Assigned User. * Cross-Departmental Coordination: Coordination will be executed by a Bank representative. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!