customer sales support manager

Description

Job Summary: We are seeking a professional to serve as the first point of contact for global customers, resolving inquiries, handling incidents, and ensuring a positive experience. Key Highlights: 1. Global customer contact and inquiry resolution 2. Cross-departmental collaboration for complex solutions 3. Rapid growth opportunities to senior positions You will be the first point of contact for our global customers, resolving their inquiries, handling incidents, and ensuring a consistently positive and satisfying experience at all times via channels such as live chat, email, and occasionally phone/voice. Key Responsibilities: Efficiently, courteously, and professionally handle and resolve customer inquiries. Log and track incidents in the ticket management system (CRM). Collaborate with other departments (product, technical, finance) to resolve more complex issues. Maintain up-to-date knowledge of company products, services, and policies. Mandatory Requirements: English level B2 or higher (upper-intermediate) – mandatory and will be verified during interviews and assessments. Excellent oral and written communication skills in English (and preferably Spanish or Russian). Basic knowledge of computer tools. Proactive attitude, empathy, patience, and ability to calmly handle difficult situations. Emotional stability and customer orientation under pressure. We Offer: Competitive fixed salary of USD 1000 net per month. Comprehensive initial training, fully paid + ongoing team support. Young, collaborative, international work environment without micromanagement. Modern tools: proprietary CRM, Slack, Zendesk/Freshdesk/Intercom, etc. Real opportunities for rapid advancement to senior positions, team leadership, or specialization. Timely monthly payment and a motivating work environment. If you are passionate about interacting with people, solving problems, and working on a global project with payment in USD, this is your opportunity! -Requirements- Minimum education: Tertiary years of experience Languages: English Age: between 18 and 35 years Keywords: sales, cambaceo, sales, support, soporte, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente