Position Summary: We are seeking a Quality professional to maximize results, ensure customer experience, and implement quality management systems, leading certifications and continuous improvements. Key Highlights: 1. Maximize results and customer experience 2. Implementation and management of quality systems 3. Customer satisfaction analysis and continuous improvement At Autocity, we are looking for a person to join the company’s Quality team. Position Objective: Maximize the results established by the company while ensuring customer experience care and implementing proposed Quality Management Systems. Main Responsibilities: Update and report key indicators, promptly alerting area managers to risks. Propose and execute actions to mitigate risks and maximize results that directly or indirectly impact business profitability. Lead brand certification processes. Foster smooth dialogue with business leaders and key personnel, enhancing synergies. Implement quality management standards/systems. Plan and conduct brand audits/other external audits. Continuously analyze customer satisfaction, deviations, and business unit requirements to implement improvements and corrective actions. Monitor and alert deviations from operational standards in Sales and After-sales processes. Coordinate trainings defined by the brand and required by Quality. Conduct onboarding for personnel on topics relevant to Quality and Customer Experience. · Requirements: Minimum 2 years’ prior experience in quality, customer experience, or process continuous improvement areas. Education in Business Administration, Marketing, or related fields. Advanced Excel proficiency. Prior experience using and monitoring management indicators. Prior experience implementing continuous improvement action plans. Knowledge of audit or standard certification processes. Working Conditions: Working hours: Monday to Friday, 8:30 AM to 5:30 PM Work modality: On-site We offer significant benefits, discounts, and opportunities for professional development and growth. If you wish to join a major business group strongly oriented toward service, efficiency, and commercial passion, we look forward to your application.-Requirements- Minimum education: University degree 3 years of experience Keywords: resident, supervisor, assistant manager, deputy manager, manager, coordinator, manager, captain, quality, qa, costumer, customer
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
