Customer Service Executive (Part-Time)

Description

Job Summary: We are seeking a Part-Time Post-Sales Customer Service Executive to provide telephone support, ensuring a high-quality customer experience and ongoing assistance. Key Highlights: 1. Joining a solid and well-recognized company in the automotive industry. 2. Excellent work environment and constant support. 3. Real opportunities for professional growth and continuous training. Join Grupo Pesado Castro! We are looking to hire a Part-Time Post-Sales Customer Service Executive to provide telephone support to our customers after vehicle delivery, ensuring a high-quality experience and ongoing assistance. We seek candidates with excellent communication skills, active listening ability, and customer orientation, who value continuous improvement, teamwork, and wish to develop within a professional and dynamic environment. Responsibilities: Receiving and managing customer complaints and suggestions Conducting customer satisfaction surveys for both 0 km and post-sales customers Monitoring satisfaction levels and analyzing improvement opportunities Communicating complaints to the relevant departments Preparing and submitting management reports (complaint/suggestion spreadsheets) Offering and selling accessories to 0 km vehicle customers Collaborating with Sales, Workshop, and Quality departments Actively participating in internal training sessions Requirements: Knowledge of telemarketing techniques or customer telephone contact Completed secondary education (mandatory) Strong communication, active listening, and customer-oriented skills Proactivity, organization, and problem-solving ability What We Offer: Joining a solid and well-recognized company in the automotive industry Work schedule: part-time Excellent work environment and constant support Real opportunities for professional growth Continuous training in customer service and products Apply by attaching your updated CV. We’re waiting for you! -Requirements- Minimum Education: Secondary 1 year of experience Keywords: director, management, governance, regency, executive, managing, executive, care, customer, cliente, media, media