IT Technical Support – On-site

Description

Job Summary: We are seeking an IT Technical Support professional passionate about innovation to provide user assistance, manage incidents, and maintain computer equipment. Key Highlights: 1. Experience with remote/in-person support and ticket management. 2. Hardware/software troubleshooting and resolution. 3. Support for Office 365, connectivity, and networks. Live the SONDA experience — here you transform your career! Why join SONDA? Because, like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you’ll enjoy a work experience offering diverse personal and professional development opportunities — an excellent place to learn and contribute to improving people’s quality of life through technology. We seek an IT Technical Support professional eager to learn and transform their career. Key Responsibilities: Provide remote and/or on-site technical support to users. Manage and resolve incidents and requests via the ticketing system. Diagnose and resolve hardware- and software-related issues. Install, configure, and maintain computer equipment (PCs, laptops, printers). Provide support for email tools, Office 365, and corporate applications. Assist with connectivity, networking, and VPN. Escalate incidents when required and follow up until resolution. Collaborate on preventive maintenance tasks and technical documentation. Work Modality and Schedule: On-site at client office (CABA) Monday to Friday, 9:00 AM to 6:00 PM Requirements: 2 years of experience in this role Residence in CABA or surrounding areas Completed secondary education (mandatory) What can you expect from us? Work flexibility promoting balance between your personal and professional life. Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment fostering teamwork. What do we offer? SONDA Academy — an educational platform for continuous learning designed to maximize your professional development. Hybrid work model — at SONDA, we recognize flexibility is vital to your well-being, so we combine on-site and remote workdays. SONDA Wellness — a program supporting balance between your personal and professional life, promoting initiatives focused on your physical, mental, and social health. And much more! More Diversity, More Inclusion = Innovation and Collaboration. At SONDA, we are committed to diversity. We foster an inclusive environment ensuring talents can thrive in a positive setting that invites professional growth on equal footing. Because we know a diverse environment is fundamental to driving innovation, we select candidates based solely on professional qualifications — regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. Join our team! -Requirements- Minimum Education: Secondary School 1 year of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist