Job Summary: Manage IT incidents and requests through the help desk, ensuring their registration, analysis, tracking, and resolution, keeping users informed and escalating cases as needed. Key Highlights: 1. Excellent work environment. 2. Employment relationship and job stability. 3. Opportunities for learning and professional development. Job Objective Manage the handling of IT incidents and requests through the help desk, ensuring their proper registration, analysis, tracking, and resolution, keeping users informed and escalating cases to the corresponding teams according to established procedures. Main Responsibilities - Handling incidents and requests via help desk tools (tickets, email, phone, and/or chat). - Diagnosing and resolving issues on workstations and desktop operating systems. - Installing, configuring, and updating operating systems, corporate applications, and office software. - Performing basic user, permission, and device management in Active Directory. - Registering, documenting, and tracking tickets until closure. - Escalating incidents when appropriate. Technical Requirements - Minimum 1 year of experience in similar help desk positions. - Knowledge of Windows operating systems. - Proficiency with office applications. - Basic knowledge of hardware, peripherals, and networks. - Familiarity with Active Directory and corporate environments. Desired Competencies - Organizational skills and methodical work approach. - Excellent interpersonal skills and strong service orientation. - Strong verbal and written communication skills. - Ability to work collaboratively and solve problems. We Offer - Excellent work environment. - Employment relationship and job stability. - Premium private medical insurance. - Opportunities for learning and professional development.-Requirements- Minimum education: High school 1 year of experience Age: between 18 and 35 years Keywords: analyst, help, auxilio, tecnologias, la, informacion, it
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
