Junior Training Analyst

Description

Job Summary: We are seeking a proactive, analytical, and creative Junior Training Analyst to provide comprehensive support in designing and executing training programs, enhancing skills within customer service teams. Key Highlights: 1. Opportunity to join an excellent team 2. Strong focus on learning and professional development 3. Collaboration in the implementation of training plans We are looking for a Junior Training Analyst — you’re invited to join our Head Office team! We offer you the opportunity to join an outstanding group of people, where, working together as a team, we make our work at Neverland a “Magical Experience” for ourselves and our customers. Job Summary: We seek a proactive, analytical, and creatively spirited candidate to join our Talent Management team. Your mission will be to provide comprehensive support in identifying training needs, designing, and executing training programs that enhance the skills of our customer service and support teams. This is a role with strong emphasis on learning and professional development within the department. Your main challenges: Annual Plan Execution: Collaborate in implementing training schedules across various departments. Creative Design: Conceptualize and produce instructional content, high-impact presentations, and supporting materials (guides, manuals, group activities). Logistics Management: Coordinate venues, materials, participant invitations, and attendance tracking. Analytics and KPI Support: Input and analyze attendance data, satisfaction surveys, and training effectiveness metrics to generate departmental reports. NDT (Needs Detection): Assist the Talent Management team in identifying competency gaps. Requirements Education: Advanced students (final years) in Human Resources, Education Sciences, Social Communication, Psychology, or related fields. Experience: At least 1 year of prior experience in training-related tasks, preferably in services, retail, or customer service sectors (mandatory). Profile: Creative: To propose fresh, engaging teaching methods—not boring ones. Analytical and structured: To manage the sequencing of training plans and compliance data. Tools: Proficient use of Sheets (for tracking) and design/presentation tools (PowerPoint, Canva, or similar).-Requirements- Minimum education: University degree 2 years of experience Age: between 25 and 35 years Willingness to travel: Yes Keywords: analyst, formacion, training, capacitacion, capacitador, junior