Job Summary: We are seeking a Customer Support and Care Leader to coordinate and optimize the user’s end-to-end experience, managing administrative processes and leading a team. Key Highlights: 1. Lead a key area with real impact on the lives of thousands of families. 2. Be part of an innovative company in full expansion. 3. Professional stability and growth within a committed team. FUNIVERSITY — Educational Intelligence The most comprehensive technological education option for children and youth across Latin America About Us Funiversity is a technology education company for children and adolescents with over 11 years of experience, dedicated to empowering future leaders through technology training and socioemotional development. We have more than 60 employees, presence in multiple Latin American countries, and a community of thousands of families who trust our offering. We are currently expanding and seeking key talent to join our team. The Role We are looking for a Leader for our Customer Support and Care area, responsible for the entire customer service operation with a focus on user experience. This area covers end-to-end support management for families, administrative management related to their plans and memberships, and coordination of the team that ensures every family feels accompanied throughout their Funiversity journey. Key Responsibilities Coordinate and lead the customer support and care team, ensuring quality standards in every interaction. Manage administrative processes linked to family plans and memberships. Create, document, and optimize operational processes aimed at area effectiveness and efficiency. Identify automation opportunities and collaborate with technical teams to implement requirements. Define, monitor, and analyze area performance metrics, making data-informed decisions. Safeguard the user’s end-to-end experience at every touchpoint. Requirements Full-time availability. Proven experience leading administrative and customer service teams. Goal- and results-oriented profile. Optimistic and creative personality, with initiative to propose improvements and solutions. Clear diction and oral expression, with ability to lead groups and communicate effectively with families. Proficiency in office tools (Google Workspace, Microsoft Office or similar), advanced internet navigation, and basic AI tool usage. Ability to understand metrics, interpret data, and make informed decisions. Preferred Qualifications Intermediate or advanced knowledge of computer science and databases. Experience creating and optimizing operational processes. Ability to identify automation needs and formulate technical requirements. Strategic vision focused on continuous improvement of user experience. Prior experience in education or edtech companies. What We Offer Professional stability and growth. Join an innovative company with real impact on the lives of thousands of families across Latin America. A committed team with a collaborative culture and innovation focus. The opportunity to lead a key area in shaping our users’ experience.-Requirements- Minimum Education: High School 2 years of experience Age: between 30 and 50 years Keywords: supervisor, manager, manager, director, chief, lead, leadership, coordinator, support, support, care
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
