Technical Support Operator

Description

Position Summary: SVELTIA is seeking a Technical Support Operator to repair aesthetic medical equipment, upgrade them, and manage their traceability, promoting continuous improvement and innovation. Key Responsibilities: 1. Responsible for repairing and upgrading aesthetic medical equipment. 2. Collaborate in identifying failures to promote root-cause solutions. 3. Be part of a team with a culture of initiative and innovation. We are SVELTIA, a TECHNOLOGY industry leader in aesthetic MEDICAL EQUIPMENT. In this opportunity, we are expanding our team in Córdoba with a Technical Support Operator. Imagine being part of our team, responsible for: · Receiving equipment in the area and ensuring its proper storage until repair, and after completion. · Identifying the reason for service and preparing the corresponding quotation, informing the after-sales advisor for appropriate communication with the customer. · Performing equipment/accessory repairs according to company-established quality standards and after-sales policies. · Updating equipment to the latest available version and informing the customer about modifications and maintenance procedures. · Entering all relevant case information into the management system to maintain up-to-date traceability. · Receiving and/or dispatching spare parts, obsolete materials, and non-conforming items to and from various company departments. · Properly packaging equipment, handpieces, and accessories for correct dispatch—either for customer pickup or external shipment. · Identifying recurring failures or anomalies and reporting them to promote root-cause solutions. What do we need from you? · Education: Graduate of a technical school / Technical degree in Electronics, Electromechanics, or related fields. · Knowledge: Radiofrequency. Proficiency in electronic tools: multimeter, oscilloscope, and general tools such as soldering iron and pliers. · Ability to interpret schematic diagrams. · PC and CRM proficiency (desirable). · One year of experience in technical support roles for electronic devices and/or customer service. · Availability to work full-time in the Los Boulevares area, Córdoba. · Desirable: Knowledge of aesthetic health technologies (radiofrequency, ultracavitation, electroporation, ultrasound). At SVELTIA, we strive daily to surpass ourselves, becoming borderless leaders in what we do. INITIATIVE, INNOVATION, CONTINUOUS LEARNING, AND POSITIVE INTERPERSONAL RELATIONSHIPS are some of the main characteristics defining our workplace culture. Join our team! -Requirements- Minimum education: Tertiary 1 year of experience Keywords: operator, operario, operator, assistence