IT Support Specialist SR.

Description

Job Summary: We are seeking an IT Support Specialist SR. to comprehensively manage users, access rights, and IT platforms; provide second-level technical support to end users; and ensure proper system operation. Key Highlights: 1. Comprehensive administration of users, access rights, and IT platforms. 2. Second-level technical support to end users and operational continuity. 3. Identity management, permission control, and device support. ##### **We Are Looking for an IT Support Specialist SR.** ##### **About NxC** At Nonconformist, we are an agency specializing in digital experiences and products. We focus on human-centered design, applying a multidisciplinary approach across the entire value creation process. We combine Design, Data, Growth, and Technology to transform businesses, delivering end\-to\-end solutions that directly impact user experience. ##### **The Challenge** We are seeking an **IT Support Specialist** to join our Buenos Aires studio; therefore, you must reside in Capital Federal or its surrounding areas. **On-site presence at the client’s office 3–5 times per week**, located in San Telmo, CABA. Your primary focus will be the comprehensive administration of users, access rights, and IT platforms; providing second-level technical support to end users; and ensuring correct system operation. You will participate in identity management, permission control, device support, and internal control compliance, acting as the liaison between business units, IT, and external vendors. Additionally, you will provide both remote and on-site technical support across corporate offices and operational locations (including service stations – EESS), handling field incidents and ensuring operational continuity. **What You’ll Do Day-to-Day** * Manage user onboarding, offboarding, and modifications in corporate systems. * Manage temporary users and internal transfers. * Provide user support in production environments with a focus on user experience. * Provide support and configuration for laptops, tablets, and mobile devices. * Resolve connectivity, hardware, software, access, and application usage issues. * Coordinate with external vendors. * Manage support tickets (logging, tracking, and closure). * Administer users and permissions (Active Directory, email, internal systems). * Provide support for collaborative tools (Microsoft 365, Teams, OneDrive). * Assist in implementing new systems or enhancements. * Perform preventive maintenance on equipment. * Meet defined SLAs for incident response and resolution. * Document incidents, solutions, and procedures. * Maintain up-to-date inventory of equipment and IT assets. * Ensure compliance with information security policies. * Generate technical reports. * Manage licenses. * Provide support to business units. * Deliver on-site technical support in corporate offices, ensuring operational continuity of workstations. * Respond to on-site incidents at service stations (EESS), including diagnosis and resolution of hardware, connectivity, and critical application issues. * Provide remote support to EESS, serving as the first point of contact for operational incidents. * Coordinate on-site technical interventions with vendors and internal teams. * Conduct scheduled site visits for preventive maintenance and IT infrastructure validation. * Participate in IT audits and SOX controls. **What We Expect From You** * Prior experience in technical support for service station infrastructure, fiscal controllers, payment terminals, or mission-critical operational applications. * Proficiency with platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshdesk. * Knowledge of ITIL best practices (incident, request, and problem management), with emphasis on meeting response and resolution time targets. * Familiarity with remote assistance tools (Quick Assist, TeamViewer, AnyDesk) and logistics for on-site interventions. * Basic/intermediate troubleshooting skills for TCP/IP, DNS, DHCP, VPN, corporate Wi\-Fi, switches, and connectivity at remote sites. * Strong command of Windows 10/11 and corporate-level knowledge of macOS, Android, and iOS. ##### **How We Work at Nonconformist** We value people who… * Are autonomous, responsible, flexible, and embrace change. * Promote continuous feedback, active listening, and value diversity. * Collaborate in teams and share knowledge to build better solutions. * Question assumptions, propose ideas, and turn concepts into action—blending creativity with real-world impact. ##### **Our Benefits** * OSDE corporate health plan (for you and your family). * An additional week of vacation. * A birthday day off. * In-house yoga classes. * In-house English classes. * Home, auto, and motorcycle insurance partnership. * Travel insurance partnership. * Opportunity to work with market-leading clients. ##### **If You Think This Is a Match...** We look forward to your application!