Job Summary: Oversee the café’s daily operations, coordinate the team, ensure service quality, and optimize processes, reporting to management. Key Responsibilities: 1. Lead and coordinate work teams in a dynamic environment. 2. Ensure excellence in service and customer care. 3. Implement operational improvements to optimize time and costs. - Supervise daily café operations to ensure efficient and high-quality service. - Coordinate and lead the work team (baristas, waiters, cashiers). - Organize shifts, schedules, and staff attendance control. - Ensure compliance with customer service standards. - Supervise proper preparation and presentation of products. - Monitor inventory levels of supplies and merchandise. - Place orders with suppliers and track deliveries. - Manage cash handling, daily closings, and cash flow. - Verify compliance with hygiene, safety, and food safety regulations. - Resolve operational issues and customer complaints. - Train new staff and support their development. - Maintain the premises, equipment, and tools in good working condition. - Implement operational improvements to optimize time and costs. - Report results and requirements to management. - Proven prior experience in cafés or food service (mandatory).-Requirements- Minimum education: Tertiary degree 1 year of experience Age: between 18 and 60 years Knowledge: Customer service management Keywords: resident, manager, supervisor, assistant manager, responsible person, coordinator, administrator, captain, barista, coffee, café
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
