Description
Job Summary:
We are seeking an NOC Operator to join a technology team, responsible for network monitoring, troubleshooting, and customer support in telecommunications.
Key Highlights:
1. Network Monitoring, Satellite Hub, and Networking Infrastructure
2. Alarm Management and Escalation with Level 2 Support
3. Network Troubleshooting, Diagnosis, and Problem Resolution
**We Are Hiring an NOC Operator \- Tesacom**
A technology company is looking for a student in the field of Telecommunications with advanced English proficiency to join its workforce.
We seek a person with excellent communication skills, problem-solving ability, patience, adaptability, and strong customer support orientation.
Candidates must possess knowledge of various telecommunications technologies, equipment configuration, network monitoring and connectivity, among others.
MAIN RESPONSIBILITIES
\- Network Monitoring, Satellite Hub, and Networking Infrastructure.
\- Alarm Management and Escalation with Level 2 Support to Providers.
\- Monitoring of Network Performance KPIs.
\- Network Troubleshooting: Diagnosis, analysis, and resolution of issues; isolation of network events.
\- Support for the Installations Department.
\- Report Generation.
\- Timely and accurate fulfillment of departmental KPIs.
\- Equipment Activation
REQUIREMENTS
\- Proven experience in telephone customer service for B2C and B2B clients.
\- Proficiency with IT tools and ticketing systems.
\- Analytical and incident resolution capabilities.
\- Basic knowledge of networks and monitoring.
\- Flexible working hours (rotating shifts and on-call duties)
\- Skills including communication, teamwork, customer service, and stress management.
\- Bilingual English
\- Proactivity, responsibility, and willingness for continuous learning.
\- Technology studies (preferred), electronic engineering or related fields.
Apply now and become part of our team!
Salary: $1\.600\.000,00 per month
Workplace: On-site employment
Full-time
Onsite
Buenos Aires,Ciudad Autónoma de Buenos Aires
