Junior Technical Support

Description

Job Summary: We are seeking a Junior Technical Support specialist to provide first-level support, resolve incidents, and collaborate with the infrastructure team, driven by a passion for technology. Key Highlights: 1. Opportunity for professional development and growth in IT 2. Service-oriented attitude and passion for technology 3. Excellent communication skills and user-centric orientation We are looking for a Junior Technical Support specialist to deliver first-level support to users of a major company. We seek individuals eager to learn, with an outstanding service attitude and passion for technology. If you are interested in developing your career in IT and growing professionally, this opportunity is for you! Responsibilities Provide Level 1 technical support to internal users. Resolve hardware, software, and connectivity incidents. Install and configure computer equipment. Track and log support tickets. Collaborate with the infrastructure team on operational tasks. Assist users in person, delivering prompt and courteous service. Escalate incidents when necessary. Requirements Mandatory Prior experience of at least 6 months to 2 years in Technical Support or Help Desk roles. Proficiency in Windows, Microsoft Office suite, and support tools. Basic knowledge of hardware and networking. Availability to work on-site. Highly Desirable Excellent communication skills and user-centric orientation. Proactive attitude and eagerness to learn. Ability to work effectively in a team. Dynamic, solution-oriented profile with strong willingness to provide support in a corporate environment. Benefits Work Modality On-site (CABA). After the onboarding period, one remote workday per week may be arranged, subject to team dynamics. **Health Insurance:** Swiss Medical for the employee. **Working Hours:** 8:00 AM to 5:00 PM