Staff Engineer, IT Infrastructure and Operations

Description

Job Summary: The Staff Engineer, IT Infrastructure and Operations is responsible for ensuring the availability, stability, and proper functioning of StoneX's technology infrastructure in Argentina, providing Level 1 and Level 2 technical support. Key Highlights: 1. Manage and maintain local technology infrastructure. 2. Provide Level 1 and Level 2 technical support to internal users. 3. Collaborate on infrastructure projects and technological improvements. Overview: The Staff Engineer, IT Infrastructure and Operations is responsible for ensuring the availability, stability, and proper functioning of the technology infrastructure supporting StoneX's operations in Argentina. This role actively participates in the administration, monitoring, maintenance, and continuous improvement of the IT infrastructure, including workstations, networks, servers, connectivity, and business-used technology services. Additionally, it collaborates with regional and global teams to implement standards, resolve incidents, and support local and corporate-wide technology initiatives. Furthermore, it provides Level 1 and Level 2 technical support to internal users, ensuring timely responses to incidents and requests, thereby contributing to an efficient support experience aligned with business needs. Responsibilities: **Key responsibilities include:** **Infrastructure Administration and Operations** * Manage and maintain local technology infrastructure, ensuring its availability, performance, and operational stability. * Monitor IT systems, networks, and services, proactively identifying and resolving incidents or deviations. * Execute maintenance activities, updates, patch management, backups, and security controls in accordance with corporate standards. * Collaborate on infrastructure projects, technological improvements, and regional or global IT initiatives. * Maintain up-to-date technical documentation covering configurations, procedures, and operational processes. **User Support and Service Delivery** * Provide Level 1 and Level 2 technical support for hardware, software, operating systems, productivity tools, and corporate services. * Prepare, configure, and deliver computing equipment for new hires, replacements, and technology upgrades. * Manage user incidents and requests through the IT department’s defined channels and tools. * Escalate and coordinate resolution of complex incidents with specialized teams when required. * Contribute to the continuous improvement of support and technology operations processes. Qualifications: **Requirements:** Academic Background:* Advanced student or graduate in Computer Science, Information Technology, Engineering, Telecommunications, or related fields. Experience and Technical Knowledge* + Experience in corporate technology infrastructure administration and support. + Knowledge of Windows and Linux operating systems. + Knowledge of networking, connectivity, and incident resolution. + Experience administering cloud-based corporate services and platforms. + Basic knowledge of automation, scripting, or DevOps practices. + Experience using monitoring tools, ticketing systems, and technical documentation tools. + Knowledge of cybersecurity and infrastructure best practices. + Experience administering Microsoft 365 and other corporate productivity platforms is a plus. *Languages:* * English B1 or higher \- operational reading and correspondence (preferred). **Key Competencies for the Role***Technical Skills** IT infrastructure administration. * User technical support. * Incident diagnosis and resolution. * Basic and intermediate networking. * Technology asset management. * Technical documentation. *Management Skills** Task organization and prioritization. * Coordination with local and global teams. * Tracking of incidents and requests. * Orientation toward continuous improvement. *Personal Skills** Focus on internal customers. * Analytical ability. * Proactivity. * Teamwork. * Adaptability. * Attention to detail. **StoneX Values and Competencies**, which must be reflected by each of our colleagues: **Values: What We Stand For** * **Customer Focus:** Commitment to understanding customer needs and exceeding their expectations. * **Entrepreneurial Spirit:** Challenging the status quo to benefit customers. * **Ethics:** Honesty and consistency in all actions. * **Connection:** Fostering meaningful relationships and collaboration. * **Authenticity:** Integrity and hands-on experience drive success. **Competencies:** What’s Needed to Drive Results * **Collaboration:** We prioritize partnership, communication, and mutual respect. * **Accountability:** We drive results and hold ourselves and our teams accountable for outcomes. * **Innovation:** We encourage new ideas and continuous improvement. * **Inclusion:** We foster an environment where every individual feels valued.