Freelance Network Field Engineer/ Smart Hands Support

Description

Summary: Seeking a Freelance IT Support Engineer to provide onsite L1 network support, monitor performance, troubleshoot issues, and manage network security. Highlights: 1. Provide essential L1 network and onsite support 2. Engage in network monitoring, troubleshooting, and security 3. Opportunity to coordinate with carriers and vendors **Role:** Freelance IT Support Engineer **Contract**: B2B/Freelance Contract **Location**: Garín, Buenos Aires **Schedule:** Support required during standard working hours Essential duties for the position include, but are not limited to the following: * Provide onsite L1 network support and meet SLA requirements. * Monitor network performance, alarms, availability, and connectivity. * Troubleshoot and resolve network, connectivity, and circuit issues. * Install, configure, and troubleshoot routers and switches. * Configure network interfaces and support routing protocols. * Support LAN/WAN, TCP/IP, DNS, and general network infrastructure. * Implement and maintain network security, access controls, and firewalls. * Coordinate with carriers and vendors to resolve network faults. * Log, track, and update network incidents in the ticketing system. * Escalate complex faults and outages when required. **JOB REQUIREMENTS / QUALIFICATIONS** * L1 network monitoring, troubleshooting, and onsite support * Install and configure routers and switches * LAN/WAN, TCP/IP, DNS, and general networking knowledge * Network performance and connectivity troubleshooting * Network security, access controls, and firewall knowledge * Troubleshoot circuit faults and coordinate with carriers/vendors * Monitor network alarms and resolve network outages * Handle and update tickets in a ticketing system * Strong communication and customer service skills * Bachelor’s degree in IT, Computer Science, or Networking preferred * CCNA/Cisco certification preferred **Job Type:** Freelance Job Types: Part\-time, Contract Pay: $30,000\.00 \- $30,500\.00 per hour Work Location: In person