Salesforce Technical Architect

Description

Summary: Seeking a Salesforce Technical Architect to lead CRM technical architecture, solution design, and architectural governance across the Salesforce ecosystem. Highlights: 1. Lead end-to-end technical solution design and architectural governance 2. Design scalable solutions for fan engagement and operations 3. Own overall Salesforce technical architecture including Sales & Service Cloud We are seeking a **Salesforce Technical Architect** to work closely with the Program Architect in leading the CRM technical architecture alongside our development and functional teams. This role is responsible for end\-to\-end technical solution design and architectural governance across the Salesforce ecosystem, ensuring scalable, secure and performant solutions that align Salesforce capabilities, data architecture, integrations and DevOps practices with business objectives. **Responsibilities** * Own the overall Salesforce technical architecture, including Sales Cloud and Service Cloud, while collaborating closely with Data Cloud and Marketing Cloud Architects * Design scalable solutions supporting fan engagement, ticket sales, partnerships and game\-day operations * Ensure architectural decisions align with Salesforce best practices and the long\-term platform roadmap * Design and govern integration architecture across Salesforce, Ticketmaster, KORE replacement and downstream data platforms * Partner with data teams on Data Cloud ingestion, identity resolution and activation strategy * Identify technical constraints, risks and debt early and shape mitigation strategies * Support estimation inputs through architectural complexity and effort drivers * Provide architectural oversight during build, integration and testing phases, including reviews of technical designs, LWCs, Apex patterns and integration approaches * Define and govern CI/CD, branching strategy and deployment approach, aligning with Release Manager and DevOps to ensure predictable, low\-risk deployments and validated environment promotion paths across SIT, UAT and Production * Own technical aspects of security, compliance, scalability, performance and reliability, ensuring platform readiness for peak periods such as season launches and high\-volume campaigns * Partner with Solution and Business Architects, Technical Leads, Developers, Data, Marketing Cloud and Integration specialists, as well as Program Leadership and Client IT stakeholders * Translate complex technical decisions into clear, executive\-friendly explanations **Requirements** * 2\+ years of experience as a Technical Architect designing complex B2B/B2C solution architectures and managing development processes * Expertise in Solution Architecture, API Integration and Security in Salesforce * Proficiency in Salesforce Core Clouds, including Sales Cloud and Service Cloud * Knowledge of the Household model on Accounts and a large data volume perspective * Background in integration architecture and downstream data platform connectivity * Skills in CI/CD, branching strategies and deployment governance * Capability to act as a consultant and recommend solutions for complex tasks * Understanding of non\-functional requirements covering compliance, scalability, performance and reliability * English Level: B2\+ **Nice to have** * Familiarity with KORE ISV * Knowledge of Ticketmaster integration