Commercial Back Office

Description

Position Summary: We are seeking a Commercial Back Office to ensure smooth commercial cycle operations through administrative, technical, and operational support to the sales team and efficient customer portfolio management. Key Highlights: 1. Comprehensive support to the sales team and customer portfolio management 2. Analysis of key metrics and proposal of improvements in management 3. Proficiency in digital tools such as Excel and management systems At Kinetic Talent, we are looking for a Commercial Back Office whose mission will be to ensure smooth commercial cycle operations through administrative, technical, and operational support to the sales team and efficient customer portfolio management. Their objective is to guarantee that pre-sales and post-sales processes are executed error-free, optimizing response times and enhancing end-customer satisfaction. Main Tasks and Responsibilities * Efficiently manage assigned customer portfolios and commercial campaigns using CRM, email, telephone, WhatsApp, and other digital platforms, ensuring follow-up, prioritization, and achievement of commercial objectives. * Provide comprehensive support in tender processes, including reviewing and analyzing tender documents, coordinating administrative documentation, gathering technical requirements in collaboration with the engineering department, and assisting in preparing and uploading proposals onto relevant platforms. * Prepare periodic reports on campaign results and customer management, analyzing key metrics (contactability, conversion rates, response times, progress per stage, etc.) and proposing management improvements. * Conduct active lead generation and prospecting of new customers, identifying commercial opportunities and routing them to the sales team with qualified and CRM-registered information. * Ensure systematic and correct use of CRM, ERP, and other corporate tools, guaranteeing full traceability of each activity, opportunity entry, status tracking, and timely updates of commercial information. * Coordinate internally with Administration, Dispatch, and Technical Service to ensure operational fluency between the commercial area and supporting departments, facilitating information sharing, documentation, and tracking of ongoing orders or purchase orders. * Provide operational support to Technical Service, collaborating in scheduling on-site technical services (appointments, customer confirmation, prior documentation, post-service follow-up, and system registration). * Collaborate with the Administration department on collections management, contacting customers when necessary to expedite payments, confirm account statuses, request payment receipts, and maintain updated information in systems. Requirements 1. Education and Experience - Education: Completed Technical Secondary Education or students pursuing technical/engineering degrees (Electromechanics, Electricity, or related fields). - Experience: Minimum 2 years in similar roles providing commercial support or corporate customer service. 2. Technical Knowledge - Digital Tools: Advanced proficiency in Excel (pivot tables, complex formulas) and fluent use of management systems (SAP, Salesforce, Oracle, HubSpot, or similar). - Languages: Intermediate English proficiency. 3. Soft Skills - Analytical Ability: To identify bottlenecks in the sales process. - Assertive Communication: Ability to negotiate internally and interact professionally with external customers. - Organization and Prioritization: Capability to handle multiple tasks under pressure without compromising detail. - Service Orientation: Strong focus on facilitating the sales team’s work and resolving customer issues. Benefits - Compensation commensurate with responsibilities. - Opportunities for growth and development.-Requirements- Minimum education: Secondary 2 years of experience Languages: English Knowledge: Analytical ability, Communication, Sales administration, Commercial advisory, CRM, Tendering, Metrics, Customer prospecting, Sales, Customer service, Lead generation, Campaign management, Technical sales Keywords: office, salesman, saleswoman, seller, vendedor, comercial, salesperson