Technical Assistance Coordinator

Description

Job Summary: We are seeking a Technical Assistance Coordinator with adaptability, initiative, and fluency to coordinate and advise customers, maximizing service delivery. Key Highlights: 1. Coordination of technical assistance and customer support. 2. Training and capacity building on internal platforms. 3. Excellent work environment and opportunities for growth. Micracel S.A. is looking for a Technical Assistance Coordinator with adaptability, flexibility, initiative, and autonomy. The candidate must demonstrate fluency in expressing themselves correctly. Their primary responsibility will be to coordinate technical assistance activities, establishing a priority order aligned with customer needs and specifications, providing support and fostering customer loyalty; maximizing adherence to service-level commitments, identifying patterns to propose improvements. Coordination of technical assistance, customer advisory services, and support constitute the core objectives of this position. Collaboration follows a team-based methodology across other company departments. MicroTRACK provides training and capacity building on our platforms to personnel; prior experience with our systems is not required. Requirements: • Customer service experience. • Proficiency in management and communication tools. • Gender and age are not limiting factors. Offered: • Work location: Cipolletti. • Training. • Growth opportunities. • Systems training. • Employment relationship. • Salary to be agreed upon. • Excellent work environment. -Requirements- Minimum education: Tertiary 1 year of experience Knowledge areas: Communication, Conflict resolution, Stress tolerance, Decision-making, Logistics management, Organization, Microsoft Office, Adaptability, Customer service management Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain