CUSTOMER EXPERIENCE INTERNSHIP

Description

Job Summary: We are seeking a proactive and organized Customer Experience Intern to join our team, focused on telephone outreach and customer satisfaction management. Key Responsibilities: 1. Daily telephone contact with customers and voice-of-customer collection 2. Management of the customer satisfaction survey system 3. Support for the IT, BPO, and CX departments We are a leading global logistics multinational with a strong worldwide presence. We are currently looking for a Customer Experience Intern to work at our offices in Retiro, Autonomous City of Buenos Aires. Would you like to be part of our team? Requirements: * Students in years 1–3 of undergraduate programs in International Trade, Marketing, Business Administration, or related fields. \-Intermediate\-Advanced English. * Customer-oriented, proactive, and organized individuals who work well in teams, adapt easily to dynamic work environments, and—above all—are highly motivated to learn. * Proficiency in Microsoft Office suite * Prior experience in similar roles: preferred Main Responsibilities: * Daily telephone contact with customers / Voice-of-customer collection * Management of the customer satisfaction survey system * Preparation of weekly reports * Support for the IT, BPO (Business Process Organization), and CX (Customer Experience) departments We Offer: * Development Programs and Training Plans * Wellness Culture * Comprehensive Benefits Package * Hybrid work schedule, Monday to Friday, either 9 AM–1 PM or 2 PM–6 PM