Summary: 5CA's Gaming Support Agents handle customer support for game studios, guiding players toward resolution of inquiries related to accounts, technical issues, purchases, and gameplay. Highlights: 1. In-depth knowledge of games and passion for video games in general 2. Skill development under the guidance of team leaders and operations managers 3. Access to cutting-edge digital tools and comprehensive training Gaming Support Agent As a Gaming Support Agent at 5CA, you will handle customer support for game studios. You will assist players with account and technical issues, and guide them toward resolving inquiries related to purchases and gameplay. Working as part of an agent team under the guidance of team leaders and operations managers, you will attend supplementary training modules designed to enhance your skills through daily operations. You will also become proficient in your clients’ latest projects and updates, as well as past releases and brand information, supporting players so they can continue enjoying their favorite games. ### **Requirements** Fluency in Japanese (minimum C1 level); intermediate English proficiency (minimum B2 level) In-depth knowledge of games and genuine enthusiasm for video games in general. Ownership of a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or the latest gaming PC/laptop. Quick learner, self-motivated, and skilled at troubleshooting. A dedicated, quiet workspace within your home. (Preferred) Prior experience in customer support ### **Technical Requirements** Internet speed: Download ≥15 Mb/s, upload ≥15 Mb/s, latency \< 120 ms RAM: 8 GB or more OS: Windows 11 (excluding Windows S mode) or macOS 13\.0 or later CPU: CPU Mark ≥9220 (e.g., Intel i5\-8400 or higher, Intel 8th generation or newer, AMD Ryzen 2nd generation or newer) GPU: G3D Rating ≥4806 (e.g., GTX 760 or higher) Smartphone compatible with two-factor authentication Android 10\.0 or later iOS 16\.0 or later ### **What We Offer** Flexibility to work 100% remotely—no commuting time or transportation costs Opportunity to work for a fast-paced company serving international clients across gaming, e-commerce, and tech A casual, inclusive culture with diverse members from over 80 countries and speaking 25+ languages Access to cutting-edge digital tools, comprehensive training, and an online course library Year-round learning and career development initiatives Employee-driven communities and fun events (e.g., 5CA Connect, Pride, 5CA Gamers, Women of 5CA) ### **Apply Now!** Recruitment Process Applicants must complete assessments evaluating language proficiency, internet speed, hardware specifications, and cognitive abilities. For more details, please refer to our FAQ. We look forward to receiving your application! ### ### **About 5CA** We are a remote\-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. * *As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked\-In, Facebook and Instagram. For further details, please refer to our privacy policy.*
Sofía González
Indeed · HR
Sofía González
Indeed · HR
