Front Desk Manager

Description

Job Summary: We are seeking a Front Desk Manager passionate about service excellence, with inspiring leadership and a commitment to creating memorable experiences for our guests. Key Highlights: 1. Inspiring leadership and a passion for creating memorable experiences 2. Monitoring quality, service, and staff efficiency standards 3. Collaborating closely with Senior Managers across all departments Job ID: REQ10390383 Four Seasons Buenos Aires Location: Buenos Aires, Buenos Aires, Argentina widget: Full time **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** European elegance with a uniquely Argentine twist. Set in the exclusive Recoleta neighbourhood, Four Seasons is a combination of an early\-20th\-century mansion and a contemporary high\-rise, offering the best of modern comfort with European\-style glamour. Meet up with colleagues and friends over cocktails at Pony Line and dry\-aged steaks at Elena, or enjoy a local tradition – Sunday barbecue – in our secret garden. Four Seasons Buenos Aires has an exciting opportunity! We are looking for a Front Desk Manager passionate about service excellence, with inspiring leadership and a commitment to creating memorable experiences for our guests. If you are enthusiastic about joining an industry-leading company, we want to meet you! Responsibilities: * Train and monitor staff compliance with departmental standards (quality, service, and efficiency). * Be responsible for adherence to internal departmental procedures. * Commit to fulfilling all guest requests promptly and accurately, meeting and exceeding their expectations. * Be responsible for tracking and resolving glitches, ensuring optimal resolution for each case. * Be capable of collaborating closely with Senior Managers across all departments. * Ensure compliance with all financial and credit procedures. * Be responsible for motivating the team in the Upsell program to achieve departmental sales targets. Requirements: * Tertiary or university education related to the industry. * Minimum of 5 years’ prior experience in similar positions. * Bilingual in English. * Availability to work rotating days and shifts. Valid documentation required to work in the country is mandatory.