Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative for our branch in Reconquista, who will advise customers and contribute to commercial and satisfaction objectives. Key Highlights: 1. Support commercial management and advise customers 2. Foster growth, learning, and real-world impact 3. Lead customer-centric transformation through disruptive thinking Customer Service Representative Country: Argentina **NOW IS THE TIME** Santander (www.santander.com) is evolving from a **globally impactful brand** into a **technology-driven organization**, with people at the heart of this journey. We are leading a **customer-centric transformation** that values **disruptive thinking**, the courage to challenge what is possible, and the ability to **innovate**. This is more than a strategic shift: **it is an opportunity for people to be motivated, grow, learn, and generate real impact**. Our mission is to help more **people and businesses thrive**. We uphold a robust risk culture and expect all individuals across the organization to adopt a proactive and responsible approach to risk management. **Retail & Commercial Banking** is a global business integrating all our retail and commercial banking activities to serve our customers better, improve efficiency, and create value. **THE IMPACT YOU WILL MAKE** At our **Reconquista** Branch (Santa Fe Province), we are seeking a **Customer Service Representative (Commercial)**. The **purpose of this role** is to support the branch’s commercial management by advising customers and actively contributing to achieving commercial and customer satisfaction objectives. We are redefining how we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. In this position, your **key responsibilities** will include: * Supporting the branch in meeting its objectives and NPS targets. * Advising customers. * Meeting and collaborating on individual and branch-level commercial objectives. **WHAT YOU WILL BRING TO THE TEAM** Our people are our greatest strength. Each individual contributes unique perspectives that make us stronger as a team and as an organization. We value who you are and amplify what you bring. The following requirements represent the essential knowledge, skills, and competencies for this position. **Professional Experience** * Minimum 1 year of experience in commercial advisory or similar roles (Mandatory) * Minimum 1 year of experience selling intangible products (Desirable) **Education** * Completed or ongoing tertiary/university studies in Administration, Accounting, Economics, Actuarial Science, Finance, Marketing, Commercialization, Digital Business, Engineering, Law, or related fields (Mandatory) **Languages** * Minimum English level required: Basic (Elementary or A-1) (Desirable) **Technical Skills (Hard Skills)** * Intermediate proficiency in Microsoft Office (especially Excel) (Desirable) * Experience using customer tools and databases (CRM) (Desirable) **Interpersonal Skills (Soft Skills)** * Proactivity and autonomy (Mandatory) * Results orientation driven by your problem-solving and management capabilities (Mandatory) * Empathy and closeness to customers (Mandatory) * Relationship-building and teamwork skills (Mandatory) * Flexibility to adapt to the various business environments and scenarios (Mandatory) **WE VALUE YOUR IMPACT** Your contribution matters—and we recognize it. At Santander, we offer a comprehensive, fair, and competitive proposition reflecting your impact and the value you deliver. We provide: * **Grow and learn every day**: Development opportunities (local and international), training discounts, language courses, university partnerships, and a 100% dedicated learning platform. * A **flexible work dynamic**, including a hybrid model. * **Work-life balance**: 15 working days of vacation—freely divisible—and a birthday day off. * **Health and wellbeing support**: An exclusive Swiss Medical health insurance plan for you and your immediate family, an on-site medical center at our corporate building, specialized fertility and prevention programs, and 50% medication reimbursements, among others. * **Experience being our customer**: Preferential pricing on our products (term deposits, loans, safe deposit boxes, etc.) and exclusive reimbursements at supermarkets and fuel stations. We are here to **keep you motivated**, help you **achieve your goals**, and **celebrate your achievements** at every step of the way. Santander takes pride in being an organization offering equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. Our commitment is to ensure an inclusive and accessible selection process for everyone. **WHAT’S NEXT?** If everything you’ve read interests you and aligns with what you’re looking for, join our team. **Ready to take the next step?**