IT Technical Support

Description

Job Summary: We are seeking a professional for IT technical support to resolve cases, maintain equipment, and address user requests in an innovative environment. Key Highlights: 1. Technical support for IT equipment and case resolution. 2. Maintenance, support, and repair of IT equipment. 3. Ticket management, user assistance, and incident tracking. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** You definitely don’t want to miss this opportunity! **IT Technical Support** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Tasks:** * Provide technical support for IT equipment, resolve cases, monitor platform and system infrastructure, and collaborate and interact with other Systems departments. * Maintain, support, and repair company IT equipment: configuration, deployment, and repair (PCs, workstations, scanners, data collection terminals, printers, etc.). * Address and resolve user requests related to hardware/software issues, network connectivity, telephony, data cabling, and any other systems associated with the IT department. * Install software and applications. * Log cases using support tickets in the incident management platform. * Manage password changes and ABM (Add, Browse, Modify) procedures. * Ensure timely fulfillment and tracking of requests; escalate critical cases requiring higher-level intervention to prevent delays or non-compliance. * Prepare and maintain shift reports and updates on task progress. **Requirements and Qualifications** * 1 year of experience in similar roles. * Experience with or familiarity with **ticketing/ITSM tools** (ServiceNow, Jira Service Management, GLPI, Freshservice, etc.). * Basic knowledge of **Active Directory** (user management, password resets). Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!