Business Analyst

Description

Summary: The Business Analyst acts as the crucial link between business goals and technical delivery within Tecnotree's Digital BSS practice, translating needs into technical specifications and ensuring successful project delivery. Highlights: 1. Vital link between business goals and technical delivery in telecom BSS. 2. Translates business needs into clear, actionable technical specifications. 3. Critical role in launching new products and modernizing telecom systems. **Role Summary** The Business Analyst serves as the vital link between business goals and technical delivery within Tecnotree's Digital BSS practice, helping telecom operators launch new products, modernize systems, and manage customer\-facing platforms. This role owns the translation of business needs into clear, actionable technical specifications, working closely with stakeholders, technical teams, and clients to ensure requirements are understood, scoped, and delivered accurately. The Business Analyst is expected to think critically and creatively, influence decisions across multiple entities, and keep projects on track by proactively managing risks, scope, and stakeholder communication throughout the solution delivery lifecycle. **Key Responsibilities** **Business Requirements \& Solution Consulting** * Hands\-on Business Requirements Gathering experience across multiple E2E Digital BSS transformations spanning Mobile, Fixed Line, and Broadband services for Tier\-1/Tier\-2 CSPs across Americas , Europe or Global markets. * Define end\-to\-end business and functional solutions to support telecom products and services, ensuring designs are grounded in real business need. * Strong experience working with Business Stakeholders, Leading Business workshops, Gather requirements and available solution options from multiple peripheral teams, synthesizing diverse input into a coherent, actionable requirement set. * Develop clear, well\-structured requirements, functional specifications, and supporting documentation that technical teams can build against with confidence. * Convert business needs into precise Requirements specifications ( SRS ) , Business Processes ( Lead to Order , Order to Cash , Trouble to Resolve , Concept to Market ) and define clear scope of deliverables across the entities involved in meeting each requirement. * Apply TM Forum industry standards ( ODA , Open APIs , eTOM etc ) in Business requirements discussions \& solutions. * Ensure a clear understanding of requirements across all parties, and communicate them consistently and unambiguously to avoid downstream rework. **Solution Design \& Innovation** * Think beyond the obvious and propose creative, practical solutions that maximize available resources while minimizing impact on the existing environment. * Participate actively in estimation and solution design activities, contributing business and functional perspective to technical design decisions. * Research and identify new initiatives that enhance the product horizon, feeding fresh ideas into the broader product and solution strategy. * Strategize and prepare product roadmap direction and supporting descriptions, in collaboration with product and solution stakeholders. **Technical Collaboration** * Interact closely with product owners \& technical teams throughout the solution delivery lifecycle, providing the context and support needed to interpret requirements, Business Use\-cases \& User stories \& acceptance criteria correctly \& also in gap\-analysis. * Influence decisions and requirements across all involved entities to ensure the business requirement is met in the most optimal, flexible, and cost\-effective manner. * Serve as the point of reference for requirement intent, helping resolve ambiguity or conflicting interpretations as design and build progress including management of requirements traceability matrix **Project \& Stakeholder Control** * Identify project risks early and drive timely mitigation, escalating issues or slippage at the appropriate time before they impact delivery. * Keep stakeholders consistently informed on project progress, ensuring transparency across business, technical, and client\-side audiences. * Align clients with agreed scope, proactively flagging and managing any deviations before they become points of contention. * Identify Requirement documents requiring formal sign\-off and confirm the authorized individuals on the client side responsible for approving them. * Maintain thorough documentation of Business flows and processes to support traceability, handover, and future reference. **Required Skills \& Technical Expertise** **Requirement \& Delivery Management** * Ability to manage the complete requirement analysis lifecycle end\-to\-end, from initial gathering through to sign\-off and handover. * Experience interacting with various internal units with respect to project requirements and change requests, coordinating input across functions. * Strong adherence to quality lifecycle standards and process discipline throughout the engagement. * Ability to handle emergency or critical situations and escalations calmly and effectively, keeping delivery on track under pressure. **Domain \& Functional Skills** * Apply strong, hands\-on domain knowledge across Digital Channels, Product Catalog , CRM, Charging \& Billing, Collections, Order Management, Integration, Inventory Management, and Network Provisioning to inform every design decision via Domain\-Driven Design. * Maintain a working understanding of how these BSS domains interconnect within a broader telecom operator ecosystem, including OSS and network\-layer touchpoints where relevant. * Strong interpersonal skills, with the ability to get things done cordially and tactfully across all levels of an organization. * Clear, structured documentation skills for flows, processes, and requirements. * Strong understanding of AI\-native BSS applications and Agentic AI use cases and technologies involved **Team \& Stakeholder Skills** * Comfort working in an international environment with stakeholders from multiple ethnicities and cultural backgrounds. * Ability to work independently as well as within teams, adapting working style to the needs of the engagement. * Capacity to manage a team of resources working on similar functions, providing direction and oversight as needed. * Willingness to provide training, assistance, and guidance to peers and team members, supporting overall team capability. * Willingness and flexibility to travel and work onsite as required by project needs. **Experience \& Qualifications** * 7\+ years of relevant professional experience across the technologies, domains, and skills outlined above, ideally within telecom or a related technology\-services environment. * Bachelor's degree in Engineering or an equivalent technical discipline. * Fluency in English is required; Spanish language skills are a strong plus. **Ideal Candidate Profile** This role suits someone who is naturally curious, structured, and comfortable operating as the connective tissue between business stakeholders and technical delivery teams. The ideal candidate combines strong analytical rigor with genuine interpersonal skill — equally capable of running a detailed requirements workshop and managing a sensitive client escalation. A track record of keeping complex, multi\-stakeholder telecom projects on scope, on time, and well documented is essential, as is the confidence to influence decisions across teams that don't report to them. Job Types: Full\-time, Permanent Work Location: In person