Rock Tools Technician

Description

Job Summary: This role focuses on driving sales of drilling tools, providing technical support, and expanding business opportunities while ensuring safety and environmental compliance. Key Responsibilities: 1. Manage and drive sales of drilling tools and drill steels. 2. Provide technical support and customer training. 3. Identify new business opportunities. * Understand environmental aspects and impacts, as well as hazards and risks associated with your job and work area, consistently acting safely and promoting personal safety and that of your coworkers. * Comply with procedures and standards of the Environmental Management System and with procedures and standards of the Occupational Health and Safety System. * Execute the assigned sales strategy for tools and consumables defined by the Rock Tools Head, collaborating to introduce new products into the market. • Manage and drive sales of drilling tools and drill steels through the effective implementation of a tailored action plan / Win Plan for each customer. • Provide technical support and customer training regarding the use, application, and maintenance of drilling tools and drill steels throughout every stage of the sales cycle, including pre- and post-sales. * Contribute, when required, to the development of technical\-economic proposals related to products within your area of responsibility. * Provide field assistance and conduct technical tests for various applications of drilling tools and drill steels, considering ground type, equipment, and operational conditions. * Maintain close communication with internal support and sales personnel in your territory to align efforts and develop a synergistic work plan, ensuring excellent customer service and attracting new customers. * Collaborate with the Rock Tools Head to offer attractive customer packages. * Maintain active customers through periodic and scheduled field visits. * Identify new business opportunities by analyzing needs of current customers and visiting potential customers according to priority. * Collect, analyze, and report relevant competitive intelligence to expand the business. * Submit activity reports (visits – sales – technical tests). * Provide updated sales forecasts (forecast) to the Rock Tools Head and the Planning Department. * Meet and improve the sales budget for your area of responsibility, in terms of revenue and margin. * Support collection activities and reduction of operational costs when required. * Continuously develop and improve premium steel sales in collaboration with the Rock Tools Head.