Job Summary: End-to-end management of post-sales customer service for the e-commerce channel, including inquiries, complaints, order tracking, and logistics coordination. Key Responsibilities: 1. End-to-end post-sales e-commerce customer service management 2. Logistics coordination and incident resolution 3. Customer experience monitoring and improvement proposals End-to-end management of post-sales customer service for the e-commerce channel Responding to inquiries, complaints, and order tracking Coordinating with logistics teams and suppliers to resolve incidents Managing changes, returns, and warranties Monitoring customer experience and proposing improvements Handling e-commerce platforms and customer service channels (email, chat, social media). -Requirements- Minimum education: High school diploma 3 years of experience Age: between 18 and 50 years old Keywords: analyst
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
