Senior Genesys Developer

Description

Summary: Join Heinsohn as a Senior Genesys Developer to design, develop, and configure customer experience solutions within Genesys platforms for international projects. Highlights: 1. Design, develop, and configure solutions within Genesys platforms 2. Participate in integrations with third-party systems and APIs 3. Support the optimization of customer service flows and user experience At Heinsohn, we partner with clients across North America and LATAM, building innovative solutions in an agile, diverse, and multicultural environment. We are passionate about technology, continuous learning, and collaboration \- and we want you to be part of this growth. We are looking for a **Senior Genesys Developer** to join our team and bring expertise that will contribute to the success of high\-impact international projects. As a Genesys Developer, you will participate in the implementation, configuration, and enhancement of customer experience and contact center solutions for an international client. You will work closely with technical and functional teams in a collaborative and dynamic environment. ### **Responsibilities** * Design, develop, and configure solutions within Genesys platforms. * Participate in integrations with third\-party systems and APIs. * Support the optimization of customer service flows and user experience. * Troubleshoot and resolve technical issues. * Collaborate with international teams and business stakeholders. * Document technical solutions and best practices. * Participate in project meetings and follow\-ups in English. ### **Requirements** * Experience working with Genesys technologies (Genesys Cloud, Genesys Engage, or similar). * Experience in development, configuration, or support of contact center platforms. * Knowledge of integrations, APIs, and workflow automation. * Advanced conversational English level (B2\+/C1\), as you will work directly with U.S.\-based teams and clients. * Experience working in agile environments. * Strong communication, analytical, and problem\-solving skills. ### **Benefits** * 100% remote work from any LATAM country * Opportunity to work on international projects with multicultural teams * Culture that encourages professional development and continuous learning * Spaces for innovation, well\-being, and career growth **Ready to take your talent to the next level?** At Heinsohn, we value innovation, passion for technology, and teamwork. If this sounds like your next challenge, apply today and let’s make history together!