Assistant Store Manager

Description

Summary: This role involves leading store operations, developing teams, and ensuring exceptional customer experiences, with a focus on sales, KPIs, and profitability. Highlights: 1. Lead store operations, achieving sales and profitability goals 2. Develop high-performing teams and ensure excellent customer service 3. Engage with consumers on the sales floor and coach employees SPEED \& SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. **Your mission** ---------------- Key responsibilities of the position * Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. * Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. * Responsible for assisting Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors. * Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees. * Will act as the Store Manager when the Store Manager is away from the store for any given reason. * Assist the Store Manager in preparing and administering timely and accurate performance appraisals. * Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. * Responsible for ensuring training programs (required per the Role), both Domestic and Global, are successfully completed to drive results within the store. * Assist the Store Manager in analyzing customer profiles, buying trends and competitive information to impact and drive business. * Manage and monitor Loss Prevention education and awareness programs * Directly responsible for Loss Prevention and Operational compliance within store * Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts * Directly responsible for execution and processing of both incoming and outgoing merchandise * Manage and communicate merchandise opportunities to Store Manager * Assist the Store Manager in Communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies \& Procedures * Develop and maintain strong communication with local PR and marketing * Attend offsite training and position related meetings as required by Store Manager; travel may be required• * Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy \& Procedure. * Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards * Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner * Required to comply with all Policies \& Procedures, operational core competencies and key accountabilities * Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers Required to work non\-traditional hours; weekends, evenings, holidays; overtime may be required **Your talent** --------------- CUSTOMER SERVICE: * Committed to meeting the expectations and needs of internal and external customers. * Gathers customer insights firsthand and uses them to improve products and services. * Acts with the customer in mind. * Establishes and maintains strong customer relationships, earning their trust and respect. COLLABORATIVE RELATIONSHIPS: * Quickly identifies common ground and resolves issues for the benefit of all. * Represents own interests while acting fairly toward other teams. * Resolves issues with colleagues discreetly, without drawing attention. * Perceived as a team player and collaborator. * Easily earns the trust and support of others. * Encourages cooperation. SOLUTION ORIENTATION: * Applies rigorous logic and methods to effectively solve complex problems. * Explores all viable options as potential solutions. * Identifies hidden problems. * Excels at realistic, fact-based analysis. * Goes beyond the obvious and does not settle for the first answer. PRIORITIZATION: * Focuses time on what matters most. * Quickly directs attention to truly important matters and sets aside trivial issues. * Rapidly identifies actions that help or hinder goal achievement. * Removes barriers. * Creates focus. TRANSPARENT COMMUNICATION: * Provides accurate information on time. * Maintains two-way dialogue about work and results, and supports direct feedback. * Communicates clearly and honestly. * Expresses ideas clearly, both verbally and in writing; demonstrates professionalism in communication. * Communicates with integrity and reliability for the benefit of PUMA. **Our principles** ------------------ PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity \- no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people \-with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120\+ countries, and has around 22,000 employees worldwide.