Level 1 Support - Buenos Aires

Description

Job Summary: We are seeking a Level 1 Systems Support professional to handle and manage technical incidents, ensuring IT service continuity and operational efficiency. Key Responsibilities: 1. Ticket management and incident resolution with customers. 2. Support for operating systems, hardware, networks, and collaborative tools. 3. Ensure operational efficiency and high-quality service delivery. At IVCISA, we seek a Level 1 Systems Support professional experienced in handling and managing technical incidents, capable of delivering timely solutions to users and customers while ensuring IT service continuity. The selected candidate will be responsible for ticket management, support for operating systems, hardware, networks, and collaborative work tools, ensuring operational efficiency and high-quality service delivery. **Responsibilities** * Handling and managing the ticket support desk. * Coordinating with the Operations team for resolution of Level 1 tickets. * Escalating tickets to Level 2 Support when appropriate. * Managing and resolving incidents with customers. **Requirements** * Experience in IT systems support and ticket management. * Proficiency with operating systems (Windows, Linux). * Basic hardware and peripheral support. * Network configuration and troubleshooting (LAN/WiFi, VPN). * Ticket management using help desk tools (Jira Service Desk preferred). * Basic office productivity suite knowledge (Microsoft 365, Google Workspace). **Knowledge in:** * System administration in virtual and physical environments (servers, networks). * Administration of Windows and/or Linux servers. * LAMP and LEMP environments (Linux, Apache/Nginx, MySQL). * Network services: DHCP, DNS. **Plus (desirable, not mandatory)** * Experience with project management tools. * Knowledge of cloud environments (AWS, Azure, GCP or others). * Database management: MySQL, PostgreSQL, SQL Server, MongoDB.