**About Anuvu** --------------- For over a decade, our clients in aviation and maritime have used our technology\-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high\-speed broadband internet to movies, television and games. Our team of global experts take pride in providing clients with what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever\-changing technology needs of our clients' passengers and guests. **Be Part of the Movement** --------------------------- Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high\-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future focused. **Role Summary** ---------------- Within the Anuvu Content Engineering team, we are focused on maintaining a highly flexible and scalable cloud native digital supply chain product through the integration of best\-in\-class SaaS software products. We expect a positive outlook, strong analytical skills, practical problem solving, good communication, and an action\-oriented mindset with a focus on Change Management and Best Practices. Location: Remote **What You’ll Be Doing** ------------------------ * Monitor incoming change requests and coordinate with relevant stakeholders regarding requirements and expectations. * Coordinate with the relevant teams for the onboarding of new clients and distributors to the Open platform and ensure that these projects adhere to scope and schedule * Analyze project statuses and, when necessary, revise the schedule and schedule to ensure that all requirements are satisfied * Coordinate with platform engineers regarding change management initiatives and help prioritize work as needed * Point of contact for tier 1 general support of Anuvu’s digital content supply chain, Open™, and assign issues as needed to the relevant platform engineers. * Coordinate with IT regarding infrastructure changes and updates and escalate those that affect business operations to upper management * Assist with User Acceptance testing to support ongoing development initiatives * Defect troubleshooting as raised through Anuvu’s Quality Program and assist with User Acceptance testing on resolutions that require development work * Have working knowledge to assist regarding updates to platform labels, SDVI\|Rally supply chain presets, delivery matrices, and other metadata enumerations. * Have working knowledge to assist in the configuration and troubleshooting of delivery applications (Aspera, Signiant, Smartjog, Cloud) * Have working knowledge to configure distributor information to support Rightsline integration for catalogue updates. * Prepare and maintain documentation pertaining to the Open™ platform using Confluence * Assist in maintaining Jira workflows for the Quality Program, Change Management, and Question/General Support Kanban boards, and modify as needed to support the needs of the business. * Apply strong critical thinking and strategic thinking skills to determine how to best resolve issues quickly, identify root causes, and continuously improve our technology and services. * Have working knowledge of the audio on demand processes in SDVI and relevant back\-end systems to be able to support internal teams as needed. **Expectations** ---------------- * Works well under pressure * Team player able to collaborate and influence others to meet shared deadlines and goals * Strong communicator who displays courage in driving and advocating for operational excellence * Proactive, operational mindset * Self\-motivated, organized, and resourceful with strong work ethic **What We’re Looking For** -------------------------- * Minimum bachelor’s degree in engineering, technology, or a recognized project management qualification * Considerable experience working with agile \& waterfall software development methodologies * Experience working with cross\-functional, multidisciplinary teams * Strong understanding of video/film formats, distribution workflows, and technologies * Experience with Inflight Entertainment industry is a plus * Excellent organizational, interpersonal and communication (verbal, written, presenting) skills * Highly effective problem solver able to assess, adapt and effectively action changing priorities and strategies * Highly detailed, data\-oriented team player with strong analytical skills * Able to succeed and thrive in a dynamic, innovative, deadline driven environment * Willing and able to work outside of regular business hours and participate to 24/7 support when necessary **This Might Be the Right Place if You…** ----------------------------------------- * Are a team fit; can help advance our global, inclusive culture * Are self\-starter who likes to roll up your sleeves and take initiative with minimal direction * Can think about tomorrow, while getting your work done today * Are a collaborative team player; primary audience will be internal teams * Are curious and open to learning and finding new solutions * Are able to provide and accept feedback in a constructive manner * Are organized, have strong communication skills, and do whatever it takes to get things done **The Benefits of Working Here** -------------------------------- A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, employee assistance, and discounts on gym membership, concerts, amusement parks, hotels, and more!