**Hey there!** Are you ready to join a fast\-growing international travel\-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth. ### **Who We Are:** We're a fast\-growing international travel\-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! **Requirements** ### **What You’ll Do:** * **Advise clients:** Take calls and provide initial advice to B2B partners in **Italian** language; * **Communicate:** Communicate with partners about the on\-going cases, provide regular updates on the progress and help other operation teams with the communication in **Italian** language; * **Work with systems:** Utilize CRM systems and our internal databases efficiently. ### **What We’re Looking For:** * **English Proficiency:** Upper Intermediate level (both spoken and written). * **Italian Proficiency:** Upper Intermediate level (both spoken and written). * **Soft Skills:** Kindness, empathy, stress\-resistance, politeness, and responsibility. * **Quick Learner:** Ability to learn quickly and stay results\-focused. * **Tech Requirements:** A functioning computer and microphone. **Benefits** **What We Offer:** * + - **Remote Work:** Work from the comfort of your home. - **Great Team:** Join a young and active team of super specialists. - **Flexible Schedule:** 2 days\-on after 2\-days off from 3 p.m. to 3 a.m. Brazil time. - **Competitive Salary:** Earn a base salary of 600 EUR \+ up to 100 EUR in bonus KPI. - **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills. - **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - **Perks:** Enjoy corporate discounts on hotels and other services. **The Process:** * **Application and CV Review:** We’ll take a look at your application and CV. * **Video Interview:** If there’s a match, you’ll be invited to a video interview. * **Internet Speed Test:** Just to make sure you’re all set for remote work. * **Meeting with HR:** A friendly chat with our HR team. * **Interview results and offer!** If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!