Systems Assistant

Description

Job Summary: We are seeking a proactive Systems Assistant to provide support for our technological infrastructure, ensure continuous operational functionality, and optimize IT processes. Key Highlights: 1. Specialized technical support and IT process optimization. 2. Active collaboration in training AI agents. 3. Excellent, collaborative, and challenging work environment. We are a family-owned company founded and established in 1983, built upon a dream that became reality over 40 years ago. Thanks to a proactive management model and the professionalization of all departments responsible for serving our customers, we have become the fastest-growing regional chain in our sector in recent years. We began our journey selling door-to-door, building trust from the very first contact. From there, we built a company grounded in values that have resulted in a solid track record in our industry, consistently offering the best price, quality, comfort, and peace of mind for the home. From the outset, our corporate vision has been to serve as the ideal bridge between our customers’ needs and fulfilling those needs through technology and home comfort as the optimal solution—achieved by delivering the best possible purchasing experience for their complete satisfaction. Join Our Team as a Systems Assistant! At D´Ricco, we seek a proactive and eager-to-learn Systems Assistant to support our technological infrastructure and contribute to operational efficiency. If you are passionate about technology and wish to grow within a dynamic environment, this opportunity is for you! Position Objective: Ensure continuous operation of systems, technological infrastructure, and business applications (ERP/BI), providing specialized technical support and collaborating on IT process optimization. Main Responsibilities: Provide Level 1 and Level 2 physical and virtual support to internal customers, resolving operational incidents related to infrastructure and applications. Manage installation, updates, and proper functioning of operating systems, applications, and the central ERP system. Configure and administer dashboards and reports. Implement processes and technologies to increase IT department efficiency, and document help manuals and procedures. Actively collaborate in training AI agents to improve end-user assistance. Manage communication with and handle complaints against external service providers. Perform backup maintenance and execute preventive actions against external attacks. Train new staff on application usage and internal workflows. Requirements: Mandatory Requirements: Education: Technician or advanced student in Systems, Computer Science, or related fields. Experience: Minimum 1 year in technical support roles (Level 1 and Level 2). Solid Technical Knowledge: Windows operating system support and maintenance. Knowledge and experience in managing virtual infrastructure and networks. Experience or knowledge in configuring and supporting ERP systems and BI tools (dashboards/reports). Competencies: Proactivity, excellent communication skills, analytical and problem-solving ability, strong orientation toward continuous improvement. Benefits – What We Offer: Employment Type: Full-time permanent employment. Salary: Competitive, commensurate with experience and level of specialization. Benefits: Birthday leave, employee discounts on company products, professional development opportunities. Work Environment: Excellent, collaborative, and challenging work environment. If you seek a challenge where you can apply your support expertise and participate in the company’s technological evolution, we invite you to apply!