At BEON.tech, a GPTW-certified company, we are looking for a Client Success Manager to join our team. At BEON.tech, we connect top LATAM developers with disruptive and innovative U.S. companies. **Key Responsibilities** * Manage end-to-end client relationships, serving as the primary point of contact and strategic partner throughout the entire account lifecycle. * Gain deep understanding of clients’ business objectives and translate them into clear technical requirements for development teams. * Facilitate communication between clients and internal technical teams, ensuring proper coordination in resource allocation, priority definition, and change management. * Proactively identify risks related to client relationships or account operations, proposing and implementing mitigation plans to ensure service continuity. * Manage conflict situations or deviations in technical or commercial expectations, promoting solutions aligned with both client and BEON objectives. * Continuously monitor service metrics (team performance, client feedback, satisfaction levels, and retention). **Requirements** * Advanced English proficiency (mandatory). * Leadership and organizational skills. * Minimum 3 years of experience in account management, customer success, or account management roles within software development or IT services companies. * Excellent stakeholder management skills. * Experience in the software development industry. **Benefits** * OSDE 210 health insurance coverage. * English and Portuguese classes. * Gym membership reimbursement: choose the gym you prefer and BEON will reimburse your membership fee. * On-site massages provided by the NGO En Buenas Manos. * On-site reflexology sessions. * Company-provided lunch. * Work modality: hybrid. * After-work events, activities, and much more!