Telephone Technical Support for E-learning Platforms

Description

Job Summary: We are seeking a Technical Support Specialist for E-learning Platforms to provide Level 1 assistance to virtual campus users and manage technical incidents. Key Responsibilities: 1. Level 1 technical support for virtual campus users 2. Resolution of technical incidents and support for students, academic and research staff (PDI), and administrative and management staff (PGA) 3. Basic management and administration of the virtual campus *We are* ***Evirtual****, a service company with over 20 years in the market, part of the* ***PROEDUCA Group****, leaders in fully online private higher education across LATAM and Europe.* ***Join our community in the Technical Support Operations Department!*** We are looking to incorporate a **Technical Support Specialist for E\-learning Platforms** into our Technical Support Department to deliver Level 1 assistance to virtual campus users, ensuring the proper functioning of technological tools and services used in the online educational environment. The selected candidate will be responsible for **resolving technical incidents**, providing **support to students, academic and research staff (PDI), and administrative and management staff (PGA)**, as well as performing **basic management and administration of the virtual campus**. ***What will your responsibilities be?*** Provide Level 1 technical support via tickets, telephone, and email. * Resolve incidents and address requests from students, PDI, and PGA, following established procedures. * Provide technical assistance during online exams and virtual sessions. * Administer, manage, and monitor users within the virtual campus. * Provide support for using e\-learning platforms (Canvas, Sakai, Moodle) and videoconferencing tools (Collaborate, Adobe Connect, Zoom, Teams). * Collaborate with other departments to ensure technical service quality and user satisfaction. ***What are we looking for?*** Education: Medium or Higher Vocational Training Cycle in Information and Communications Technology or equivalent. * Experience: Minimum 1 year in technical support, customer service, or call center roles. * E\-learning platforms: Canvas, Sakai, Moodle. * Videoconferencing tools: Collaborate, Adobe Connect, Zoom, Teams. * Web browsers: Internet Explorer, Chrome, Firefox. * Office 365 and FTP tools. ***What do we offer?*** * Growth opportunities * Positive work environment * Hybrid work model starting after 6 months * Study scholarships of up to 80% after 6 months with the PROEDUCA Group * Monday to Friday, 11:00–20:00; every other Saturday, 08:00–13:00 * Salary according to the Commercial Employees’ Collective Agreement: €130/75 for Specialized Assistant A + company bonus *\#LI\-AG1* *EVIRTUAL, S.A. (hereinafter "EVIRTUAL"), as a member of the PROEDUCA Group, will process the personal data you have provided for the purposes of: managing your participation in recruitment processes, evaluating your profile, and, if suitable for other vacancies, sharing it with other companies within the Group.* *Detailed information regarding the processing of your personal data is available in the legal text accompanying the registration form. You may exercise your ARCO rights at any time by sending written communications to:* *ppd@grupoproeduca.com*.