Customer Service

Description

Job Summary: We are seeking a professional with a positive attitude and a strong service orientation to deliver a satisfying customer experience by managing requests, complaints, and general inquiries. Key Highlights: 1. Customer service through multiple channels (phone, email, chat) 2. Communication and conflict resolution skills 3. Proficiency in office software and CRM We are looking for a professional with a positive attitude, empathy, and a strong service orientation to work in the Customer Service area. Their mission will be to deliver a satisfying customer experience through the effective management of requests, complaints, and general information. · Key Responsibilities: - Handle inquiries, complaints, and requests through multiple channels (phone, email, chat, etc.). - Provide clear and accurate information about products or services. - Record and track cases in internal systems. - Escalate critical situations according to established protocols. - Collaborate with other teams to improve the customer experience. · Additional Requirements: - Communication and conflict resolution skills. - Proficiency in office software and CRM. - Attention to detail and service orientation.-Requirements- Minimum education: Tertiary years of experience Keywords: care, costumer, cliente